Regional Program Manager

Sound Physicians • Brockton, MA

3d • $70,000 - $80,000 • Remote

About The Position

The Regional Program Manager (RPM) is responsible for the on-site operational management and oversight of assigned Sound Physicians anesthesia program(s). In partnership with the Program Medical Director and/or Chief CRNA, the RPM may be the primary point of contact with the hospital, working directly with C-suite executives, other key leaders, and support staff to manage anesthesia operations, quality, safety, patient experience, provider well-being, and provider/provider group performance. The RPM will have a visible presence at the assigned hospitals and/or systems and will focus on establishing professional relationships with the anesthesia team, hospital C-suite executives, and surgeons. This role supports a larger regional team that oversees anesthesia programs across multiple states and reports to the Regional Director of Operations (RDO) or Regional VP of Operations (RVP), with triad accountability to the Program Medical Director (PMD) and Chief CRNA.

Requirements

• Intermediate Microsoft Office proficiency (i.e. Outlook, Excel and PowerPoint)
• Knowledge of relevant state and federal healthcare regulations
• Basic understanding of financial and budgeting processes/principles.
• Intermediate knowledge of healthcare informatics, including quality measures.
• Bachelor's Degree in business administration, healthcare administration or similar related field of study.
• 3-5 years' experience working in healthcare operations.
• Experience leading/managing teams or processes.
• Experience working in a matrixed organization.

Nice To Haves

• Master of Business Administration (MBA) or Master of Health Administration (MHA) preferred
• Experience managing an anesthesia physician group practice, preferred.

Responsibilities

• Build and maintain relationships with leaders and key stakeholders at partner sites/systems.
• Support the Regional Director of Operations with site-specific data collection to meet Sound’s performance objectives and other process improvement efforts.
• Manage to defined performance objectives by working with various Sound’s Central Services departments, as well as hospital partners, operational and clinical leadership, and clinical teams to create operational plans, reports, and dashboards.
• Meet regularly with the Regional Director of Operations, Program Medical Directors and/or Chief CRNAs to review site performance, identify opportunities and barriers, and develop action plans.
• Collaborate with the Regional Director of Operations, Program Medical Directors and/or Chief CRNAs to contribute to team meeting agendas.
• Assist with the evaluation and improvement of clinical pathways, including working to reduce variation and non-value-added activity.
• Identify and problem-solve day-to-day site operations issues including matters related to payroll, credentialing, human resources, recruiting, etc., with assistance from Sound’s Central Services departments.
• Review and maintain productivity and quality metrics, watching for trends and notifying operational leadership of impactful variances.
• Review, verify, and process invoice data, including quality, at-risk, and bonus components. Partner with Accounts Receivable to ensure invoicing issues/credits are resolved.
• Review Physician incentives/bonuses and process for timely payment.
• Review and validate shift and productivity data for appropriate processing by payroll.
• Put clinician staffing requests into Salesforce and approve other Employment Agreement changes.
• Ensure coordination and facilitation of anesthesiologists and anesthetists onboarding/orientation requirements, training, and utilization of Sound Connect for Anesthesia.
• Support Regional Medical Director, Chief CRNA, and Regional Program Manager or Regional Director of Operations in tracking provider shifts and temporary labor costs.
• Coordinate onsite physician interviews with hospital leadership and follow up on hiring recommendations.
• Lead and develop any direct reports (Anesthesia Coordinators).

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level