Regional Program Manager

Current Opportunities at Sound Physicians • Brockton, MA

2d • Remote

About The Position

The Regional Program Manager (RPM) is responsible for the on-site operational management and oversight of assigned Sound Physicians anesthesia program(s). In partnership with the Program Medical Director and/or Chief CRNA, the RPM may serve as the primary point of contact with the hospital, working directly with C-suite executives, other key leaders, and support staff to manage anesthesia operations, quality, safety, patient experience, provider well-being, and provider/provider group performance. The RPM will have a visible presence at the assigned hospitals and/or systems, focusing on establishing professional relationships with the anesthesia team, hospital C-suite executives, and surgeons. This role contributes to a larger regional team that supports anesthesia programs across multiple states.

Requirements

• Bachelor's Degree in business administration, healthcare administration or similar related field of study.
• 3-5 years' experience working in healthcare operations.
• Experience leading/managing teams or processes.
• Intermediate Microsoft Office proficiency (i.e. Outlook, Excel and PowerPoint).
• Knowledge of relevant state and federal healthcare regulations.
• Basic understanding of financial and budgeting processes/principles.
• Intermediate knowledge of healthcare informatics, including quality measures.

Nice To Haves

• Master of Business Administration (MBA) or Master of Health Administration (MHA) preferred.
• Experience managing an anesthesia physician group practice, preferred.
• Experience working in a matrixed organization.

Responsibilities

• Build and maintain relationships with leaders and key stakeholders at partner sites/systems.
• Support the Regional Director of Operations with site-specific data collection to meet Sound’s performance objectives and other process improvement efforts.
• Manage to defined performance objectives by working with Sound’s Central Services departments, hospital partners, operational and clinical leadership, and clinical teams to create operational plans, reports, and dashboards.
• Meet regularly with the Regional Director of Operations, Program Medical Directors and/or Chief CRNAs to review site performance, identify opportunities and barriers, and develop action plans.
• Collaborate with the Regional Director of Operations, Program Medical Directors and/or Chief CRNAs to contribute to team meeting agendas.
• Assist with the evaluation and improvement of clinical pathways, including working to reduce variation and non-value-added activity.
• Identify and problem-solve day-to-day site operations issues including matters related to payroll, credentialing, human resources, recruiting, etc., with assistance from Sound’s Central Services departments.
• Review and maintain productivity and quality metrics, watching for trends and notifying operational leadership of impactful variances.
• Review, verify, and process invoice data, including quality, at-risk, and bonus components.
• Proactively partner with Accounts Receivable to ensure invoicing issues/credits are resolved.
• Review Physician incentives/bonuses and process for timely payment.
• Review and validate shift and productivity data for appropriate processing by payroll.
• Put clinician staffing requests into Salesforce and approve other Employment Agreement changes.
• Ensure coordination and facilitation of anesthesiologists and anesthetists onboarding/orientation requirements, training, and utilization of Sound Connect for Anesthesia.
• Support Regional Medical Director, Chief CRNA, and Regional Program Manager or Regional Director of Operations in tracking provider shifts and temporary labor costs.
• Coordinate onsite physician interviews with hospital leadership and follows up on hiring recommendations.
• Lead and develop any direct reports (Anesthesia Coordinators).

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year
• Ten company-paid holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level