Regional Practice Manager - Roanoke, VA

Local Infusion•Roanoke, VA

22h

About The Position

The Regional Practice Manager is the operational leader for multiple infusion centers and reports directly to the Vice President of Operations. The role oversees regional practice operations, including clinical operations, intake and patient access, reimbursement support, staffing, facilities, regulatory compliance, and referring provider relationships. The manager drives operational performance while supporting timely access to specialty therapies and an exceptional patient experience. The position serves as a regional subject matter expert in patient access and reimbursement, partnering with Intake, Pharmacy, Nursing, Revenue Cycle, and Executive Leadership to navigate payer requirements, remove barriers to care, improve referral conversion, and promote operational consistency. The successful candidate is a confident, solutions-oriented leader who exercises independent judgment, manages competing priorities, and works effectively in a fast-paced healthcare environment. Travel throughout the assigned region, including occasional short-notice or overnight travel, is required based on business needs. Local Infusion describes itself as a respectful, upbeat, remote-first team focused on specialty infusion care. The company emphasizes employee well-being, professional growth, and an inclusive workplace.

Requirements

Three or more years of progressive leadership experience in healthcare operations, physician practice management, ambulatory care, specialty pharmacy, infusion services, or a related healthcare setting.
Strong working knowledge of commercial insurance, Medicare, Medicaid, prior authorizations, reimbursement, referral management, specialty medication access, payer policies, and medical necessity documentation.
Ability to independently analyze complex situations, make sound decisions, and drive operational outcomes with minimal supervision.
Exceptional organizational, prioritization, and time management skills, including the ability to manage competing priorities in a fast-paced healthcare environment.
Ability to multitask across multiple practices, departments, technology platforms, and initiatives while maintaining attention to detail.
Strong analytical, critical-thinking, and problem-solving abilities.
Excellent communication, leadership, coaching, and relationship-building skills.
High level of initiative, accountability, professionalism, and adaptability.
Advanced proficiency with electronic health records, payer portals, Microsoft Office Suite, scheduling software, CRM platforms, and other healthcare technology systems.
Ability and willingness to travel throughout the assigned region, including overnight or short-notice travel, based on operational needs.

Nice To Haves

Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field.
Clinical background.

Responsibilities

Provide operational leadership for multiple infusion centers, ensuring consistent execution of organizational standards, regulatory compliance, and quality patient care.
Lead, mentor, coach, and develop clinical, intake, and administrative teams, fostering accountability, collaboration, and continuous improvement.
Assess operational challenges and make timely decisions that support patient care, compliance, employee engagement, and organizational objectives.
Monitor regional performance metrics, identify trends, and implement strategies to improve efficiency, patient satisfaction, and financial performance.
Ensure standard operating procedures are followed and identify opportunities for process improvement and operational scalability.
Oversee facility readiness, vendor relationships, inventory coordination, staffing plans, and operational continuity across assigned practices.
Provide regional guidance and real-time support to Intake teams on payer requirements, prior authorizations, denials, appeals, medical necessity, referral barriers, and specialty medication access.
Analyze payer policies and develop operational strategies to improve patient access while meeting payer and organizational requirements.
Partner with Intake, Nursing, Pharmacy, and Revenue Cycle teams to resolve reimbursement challenges and improve referral conversion.
Monitor payer policy changes and communicate operational updates, workflow enhancements, and best practices to regional teams.
Coach and educate team members on insurance processes, documentation requirements, reimbursement workflows, and payer-specific expectations.
Escalate highly complex reimbursement issues and independently resolve routine and moderately complex insurance challenges.
Manage staffing models and labor utilization to meet patient demand while maintaining productivity and financial performance.
Address patient, provider, employee, and facility concerns promptly and professionally.
Manage multiple operational initiatives while maintaining accuracy, responsiveness, and attention to detail.
Use healthcare technology platforms to manage operations and resolve patient access challenges.
Travel throughout the assigned region, including occasional short-notice travel, to provide onsite leadership, staffing support, training, and business continuity.