Regional Practice Manager

VIPcare • Melbourne, FL

2d

About The Position

The Regional Practice Manager is an administrative role responsible for providing 5-Star Service while leading and supporting clinic operations. Reporting to the Senior Regional Manager (or a similar role), this position oversees operations and strategic initiatives across multiple healthcare clinics in a designated region. The manager guides physicians and care teams to support high standards of patient care and operational performance.

The role develops and maintains the people, processes, and technology needed to support the organization’s culture and purpose; identifies and implements operational solutions; and manages projects involving clinic acquisitions, moves, and openings. It guides clinic leaders and teams toward performance goals, supports quality and STARS programs and care coordination, and recruits, trains, and develops team members. The Regional Practice Manager directly manages Office Managers and teams without Office Managers, provides operational support to providers, and collaborates with internal departments and physicians. The position also supports physician recruitment, clinic growth, and potential new-office expansion.

Requirements

• At least 5 years of experience in a healthcare or clinical management setting.
• Experience directly managing teams and communicating with physicians.
• Experience building and cultivating clinic teams.
• Ability to work independently with minimal supervision.
• Proficiency with Google Suite (Drive, Docs, Sheets, and Slides) and Microsoft Office (Word, Excel, and PowerPoint) for real-time collaboration.
• Ability to handle data confidentially.
• Ability to work cross-functionally with multiple teams.
• Excellent organizational, time-management, and multitasking skills, with strong attention to detail.
• Excellent written and verbal communication skills, including comfort communicating with senior-level leadership, providers, and health plans.
• Strong interpersonal and presentation skills.
• Strong critical-thinking and problem-solving skills.
• Results-oriented approach focused on quality execution and delivery.
• Appreciation of cultural diversity and sensitivity toward the target patient population.
• Ability to sit for extended periods and to bend, stoop, kneel, squat, twist, reach, and pull.
• Ability to operate a motor vehicle.

Responsibilities

• Develop and maintain a successful platform of people, processes, and technology to deliver on the organization’s culture and purpose.
• Identify opportunities and collaborate on solutions for clinic operations.
• Manage clinic acquisition, relocation, and opening projects within the region.
• Meet regularly with clinic leadership to report on metrics and address challenges.
• Guide, coach, and motivate teams to meet and exceed goals.
• Coordinate resources and departments to set goals and support each office’s Quality and STARS Program.
• Manage the Whiteboard Program in conjunction with Office Managers or Team Leads.
• Lead care coordination efforts with Health Services, including proactive outreach call lists.
• Recruit, develop, train, and motivate care teams; proactively reach out to passive candidates and use team-member referrals.
• Assist with interview scheduling and coordinate communications for recruiting processes at assigned clinics.
• Create individual training plans, conduct bi-weekly follow-ups for new team members, and ensure Clinical Competency checklists are completed and submitted to Team Resources.
• Coach Office Managers and Team Leads on leadership tactics and foster a culture of 5-Star Service.
• Directly manage Office Managers and teams without Office Managers, and provide operational oversight and support to physicians and mid-level providers.
• Onboard team members to VIPcare culture and monitor or design training programs as needed.
• Collaborate with operational leaders and physicians and provide service to team members and other departments through regularly scheduled meetings.
• Coordinate and oversee clinic improvements and problem-solving involving IT, Facilities, VIP Helpline, Network Operations, and other internal departments.
• Build knowledge of the business, industry, and care model to contribute to the future direction of healthcare.
• Identify strategic growth opportunities and assist with new-office expansion in the region.
• Assist with physician recruitment and guide clinic growth in partnership with the Marketing Team.

Benefits

• Competitive base salary with bonus potential upon placement or retention.
• Medical, dental, vision, disability, and life coverage.
• 401(k) with employer match.
• Paid time off.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed