Regional Practice Director (Project and Program PMO Manangement)

Computacenter • Chicago, TX

6d

About The Position

The Regional Practice Director leads the PMO organization within an assigned region and is accountable for project delivery performance, customer outcomes, commercial discipline, and developing a high-performing team. Working through Regional Managers, the director ensures projects are well led, risks are addressed early, and customer commitments are delivered consistently. The role partners with Sales, Solutions, Consultancy, and Field Engineering to build confidence in Professional Services and support enterprise growth.

The director translates North American PMO strategy into regional priorities and measurable objectives; owns regional performance across delivery quality, customer satisfaction, financial performance, capacity, and people development; and establishes an operating rhythm that helps managers anticipate challenges and act promptly. The role is accountable for project health and assurance, regional escalations, senior customer relationships, project financial management, capacity alignment, and developing Regional Managers and PMO talent. It also contributes to PMO evolution by strengthening standards, championing improvements, and sharing regional insights and effective practices.

Annual compensation is $185,000–$200,000 USD. Computacenter describes its benefits as a mix of benefit plans intended to support employees’ health, future financial security, and peace of mind, alongside competitive compensation plans and long-term career opportunities.

Requirements

• Significant leadership experience in project or program delivery within IT professional services or a comparable customer delivery environment.
• Demonstrated experience leading people managers and geographically distributed teams.
• A strong record of delivering complex customer engagements and improving delivery performance.
• Strong commercial and financial acumen, including project forecasting, margin management, scope control, and change management.
• Experience managing senior customer relationships and resolving significant delivery escalations.
• Ability to influence across Sales, Solutions, and delivery functions.
• Clear communication, sound judgment, and the ability to make timely decisions with incomplete information.
• Experience implementing organizational or operational change and sustaining adoption.

Nice To Haves

• Relevant project or program management qualifications.

Responsibilities

• Translate North American PMO strategy into regional priorities, measurable objectives, and clear accountability.
• Own regional PMO performance across delivery quality, customer satisfaction, financial performance, capacity, and people development.
• Establish an operating rhythm that enables Regional Managers to understand performance, anticipate challenges, and take timely action.
• Identify capability gaps and investment needs and recommend ways to strengthen delivery and support future demand.
• Balance immediate delivery requirements with developing a sustainable, scalable regional organization.
• Hold Regional Managers accountable for project health and performance, with appropriate attention to large, complex, or strategically important engagements.
• Ensure projects start with clear scope, achievable plans, agreed responsibilities, appropriate resources, and a sound transition from pre-sales into delivery.
• Ensure PMO standards and minimum quality requirements are applied consistently and proportionately to project complexity.
• Challenge project assumptions, recovery plans, and forecasts when evidence indicates commitments may be at risk.
• Ensure lessons learned lead to changes in delivery practices and help prevent recurring issues.
• Serve as the regional escalation point for issues requiring authority, coordination, or intervention beyond a Regional Manager’s remit.
• Set expectations for early escalation and heightened leadership awareness of emerging issues.
• Lead resolution of significant delivery issues, ensuring appropriate stakeholders, clear ownership, decisions, and follow-through.
• Build relationships with senior customer stakeholders and provide visible leadership during critical delivery milestones or periods of concern.
• Keep senior leadership informed with concise, accurate communication about business impact, recommended actions, and decisions required.
• Drive reliable project forecasting, disciplined cost control, and timely identification of budget or margin exposure.
• Ensure scope changes, customer dependencies, and delivery assumptions are actively managed and supported by clear evidence.
• Partner with Sales and delivery leaders to resolve commercial issues fairly and promptly while protecting customer relationships and business performance.
• Ensure project teams understand the commercial implications of their decisions and act within agreed authority.
• Align PMO capacity and skills with pipeline, backlog, and strategic account requirements in partnership with relevant resource and delivery leaders.
• Lead, coach, and develop Regional Managers in performance management, people development, and sound judgment.
• Set clear expectations and address performance concerns consistently and promptly.
• Build succession plans and development opportunities for current and future leaders.
• Foster ownership, transparency, constructive challenge, and collaboration.
• Reinforce the “PM as CEO” mindset, enabling project managers to take responsibility for the full outcome of their engagements.
• Support recruitment, retention, and career development across the regional PMO.
• Build effective working relationships with regional Sales and Solutions leadership, aligning customer commitments with delivery capability.
• Partner with Consultancy and Field Engineering leaders to resolve dependencies and deliver coordinated customer outcomes.
• Work with PMO Service Assurance, Function Enablement, and Transition teams to strengthen standards, adoption, and delivery readiness.
• Champion agreed PMO improvements and embed them in day-to-day behavior.
• Contribute regional insight to North American PMO strategy and share effective practices across regions.

Benefits

• Benefit plans intended to contribute to employees’ health, future financial security, and peace of mind.
• Competitive compensation plans.
• Long-term career opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed