Regional Performance Manager
About The Position
This boots-on-the-ground coaching role supports operational performance improvements across a portfolio of properties by building associate capabilities and understanding of company practices through on-the-job training and business intelligence reporting. The position helps on-site teams and regional leadership use data to make decisions and create performance strategies, while providing resources and opportunities for associates to learn, grow, and advance their careers. The role works with properties in a market or leadership division and may support a larger portfolio spanning several markets. It includes in-person site visits, virtual coaching, training, platform rollout support, and ongoing coaching and mentorship for enablement managers. The position requires working in the Denver office or at properties four days per week, with up to 50% travel to Las Vegas, Albuquerque, and El Paso.
Requirements
- Bachelor’s degree from a four-year college or university, or two years of related experience and/or training, or an equivalent combination of education and experience.
- At least two years of experience in a multifamily property leadership role, such as Community Manager or higher.
- At least one year of demonstrated coaching, training, or mentoring experience.
- Ability to read documents, computer screens, and data.
- Ability to hear and understand verbal communications in person and over the phone or computer.
- Ability to operate a computer, keyboard, mouse, and other office equipment.
- A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.
Nice To Haves
- A valid driver’s license.
Responsibilities
- Oversee KPI performance for a portfolio of properties in a market or leadership division.
- Analyze business intelligence data to identify KPI performance deficiencies and develop immediate corrective actions, including comprehensive long- and short-term goals and tasks.
- Partner with the training team to deploy associate and manager onboarding cohorts intended to reduce ramp time and improve performance.
- Train on-site teams and leadership to use KPIs for data-driven decisions.
- Conduct small-group and individual coaching sessions to review associate KPIs and develop coaching plans.
- Develop and assist with continuous learning two to three weeks after new-hire onboarding.
- Assist with new property transitions.
- Complete detailed recaps of improvement strategies and schedule follow-up.
- Stay current on processes and best practices for each program.
- Coordinate platform rollouts and provide subject matter expert support.
- Collaborate with the training team to design training content and presentations when appropriate.
- Monitor third-party Mystery Shop scores and schedule one-on-one coaching based on associate scores.
- Host quarterly meetings with senior leadership to discuss portfolio performance.
- Work with senior leadership to develop performance plans for their portfolio and client portfolios.
- Collaborate with corporate support departments to manage platform rollouts and adoption.
- Be accountable for the performance strategy of the direct reports’ market.
- Coach and mentor new enablement managers and support their personal and career development.
- Support a larger portfolio that may span several markets.
- Conduct in-market in-person site visits, virtual coaching, and training.
Benefits
- Weekly pay for associates working onsite at an apartment community.
- Comprehensive healthcare coverage for full-time, regular associates.
- Employer-paid employee assistance, mental health, and wellness programs.
- Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
- 401(k) with company match.
- Professional development, career growth, and role-based learning plans.
- Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
- Paid time off, floating holidays, and volunteer days.
- Discounted perks, including Costco membership, movie tickets, health and wellness, entertainment, and travel discounts.
- Bonuses and a generous benefit plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
