Regional Performance Manager

RPM Living•Greenwood Village, CO

5h•$69,000 - $95,000•Onsite

About The Position

The Regional Performance Manager is a boots-on-the-ground coaching role focused on improving associate and property performance against key performance indicators (KPIs). The role builds employee capabilities and understanding of company practices through on-the-job training, business intelligence reporting, and data-informed performance strategies. It supports onsite teams and regional leadership by providing resources and opportunities for associates to learn, grow, and advance their careers. The manager oversees KPI performance across a portfolio of properties and works with training teams, senior leadership, and corporate support departments to improve performance, deliver onboarding and ongoing learning, support platform rollouts, and coach associates and enablement managers. The role includes in-person site visits and virtual coaching and training. It is based in the Denver office or at properties four days per week and involves travel of up to 50% to Las Vegas, Albuquerque, and El Paso. The anticipated annual pay range is $69,000–$95,000, plus bonuses and a benefit plan. Employment is contingent on successful completion of a background check. A valid driver’s license is preferred; candidates without one will be provided a liability waiver.

Requirements

Bachelor’s degree from a four-year college or university, or two years of related experience and/or training, or an equivalent combination of education and experience.
At least two years of experience in a multifamily property leadership role, such as Community Manager or higher.
At least one year of demonstrated coaching, training, or mentoring experience.
Ability to read documents, computer screens, and data; understand verbal communications in person and via phone or computer; and operate a computer, keyboard, mouse, and other office equipment.
Ability to sit or stand for extended periods and occasionally lift or carry items such as files or office supplies weighing up to 15 pounds.
Must complete a background check, as required by local and federal/state requirements.

Nice To Haves

A valid driver’s license is preferred.

Responsibilities

Oversee KPI performance for a portfolio of properties within a market or leadership division.
Analyze business intelligence data to identify KPI performance deficiencies and develop immediate corrective actions, including comprehensive short- and long-term goals and tasks.
Partner with the training team to deploy associate and manager onboarding cohorts to reduce ramp time and improve performance.
Train onsite teams and leaders to use KPIs to make data-driven decisions.
Conduct individual and small-group coaching sessions to review KPIs with associates and develop coaching plans.
Develop and support continuous learning two to three weeks after new-hire onboarding.
Assist with new property transitions.
Prepare detailed recaps of improvement strategies and schedule follow-up.
Stay current on processes and best practices for each program.
Coordinate platform rollouts and provide subject-matter-expert support.
Collaborate with the training team to design training content and presentations where appropriate.
Monitor third-party Mystery Shop scores and schedule one-on-one coaching based on results.
Host quarterly meetings with senior leadership to discuss portfolio performance.
Work with senior leadership to develop performance plans for the manager’s portfolio and client portfolios.
Collaborate with corporate support departments on platform rollouts and adoption.
Be accountable for the performance strategy of the direct report’s market.
Coach and mentor new enablement managers and support their ongoing personal and career development.
Support a larger portfolio that may span several markets.
Conduct in-market in-person site visits, virtual coaching, and training.

Benefits

Weekly pay for associates working onsite at an apartment community.
Comprehensive healthcare coverage for full-time, regular associates.
Employer-paid employee assistance, mental health, and wellness programs.
Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
401(k) with company match.
Professional development, career growth, and role-based learning plans.
Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
Paid time off, floating holidays, and volunteer days.
Discounted perks, including Costco membership, movie tickets, and health, wellness, entertainment, and travel discounts.
Bonuses and a benefit plan.