Regional Parts Manager

Finning•Fort McMurray, AB

8d•Hybrid

About The Position

Reporting to the Director of Parts Operations, this position is responsible to provide clear and effective leadership by demonstrating a healthy and safe work environment for all parts employees' spread across different branches of the region. The successful leader will also be accountable for customer and shop parts sales, execution facilitating targeted levels of customer satisfaction, KPI performance and the delivery of parts goals and objectives.

Requirements

Minimum 8 years progressive experience in a parts related role such as front parts counter sales or parts warehouse.
5 to 8 years progressively responsible experience in people management, preferably in a unionized setting.
Some experience in parts & warehouse management systems will be required.

Responsibilities

Lead, demonstrate and champion a healthy and safe work environment and culture for all parts employees, contractors, and customers.
Ensure that employees hold and maintain the appropriate safety training required for their position.
Ensure that monthly spot audits are conducted and that at a minimum, safety TRIF and LTI targets are met, while always striving for zero.
Work closely with the EH&S team to find improvement opportunities in the existing safety programs.
Actively consider safety component on a day-to-day activity basis, be involved with the Branch Safety Committees, and impart the same mindset in the team members.
Demonstrate clear and effective leadership to parts employees spread across multiple locations of the assigned region.
Provide role and responsibility guidance, performance management, coaching, mentoring, and training to support growth and development.
Ensure completion of annual performance year review for hourly/unionized employees and ensure its documentation.
Ensure a fair and equitable recruitment process in selection of employees advocating the corporate guidelines around diversity and inclusion.
Provide quality, timely feedback to employees through formal and informal conversations to support the performance management process.
Utilize Finning HR systems to manage day to day people management tasks such as time management, vacation approvals, goal setting, performance reviews, recruitment process etc.
Identify opportunities of effective workforce planning per branch/business requirement, to manage volumes/vacation coverage/STD coverage and work closely with Operations Leader/Director to gain business alignment.
Strategically engage Chargehand/ Lead Hands for managing quality & quantity as outlined by the CBA.
Actively involved in succession planning of various Parts Apprentice/J Parts Person /Lead Hand/Charge Hand role and manage the ratios effectively.
Clearly defining job duties for hourly roles to increase performance within parts team.
Drive engagement and results with CSC employees who are working from home as well the office.
Provide feedback to the inventory control group on stock requirements to meet customer demands and ensure a collaborative communication with the teams.
Work closely in collaboration with sales, service leaders and warehouse within the branch, to ensure smooth parts operations flow.
Actively stay connected at the facility & Region level, and keep abreast with the changes.
Work closely with HR partners to ensure due process is followed in performance management, disciplinary actions, and termination of employees.
Ensure that decisions related to people management are in accordance with the Collective Bargaining Agreement and Finning policies and procedures.
Lead/Participate in grievance process and work closely with Labour Relations to resolve.
Form a highly engaged team with active communication, feedback, and leadership, and ensure a positive employee experience.
Share Employee Experience Survey (EES) results, solicit feedback, develop, and post an action plan to build a highly engaged & performing team.
Utilize strategic skills to present various leadership business cases for the growth & sustainability of business, aligned with the RRR Strategy.
Travel to various locations spread across different branches of the region.
Utilize various Finning resources such as digital/face to face tools to ensure connectivity to all of locations within the designation region.
Manage day-to-day parts operations, assets.
Responsible for reviewing and tracking the monthly parts metrics pertaining to people, and core parts operations delivery.
Manage the successful execution of Finning’s parts operational processes and customer service commitment within the branch.
Ensuring a strong focus of parts’ customer satisfaction of the clients (relationship building & strengthening, retention) and work as a collaborative leader to enhance the net promoters score of the region/branch.
Direct timely resolutions to customer issues and goodwill settlements.
Handle parts related customer escalations and ensure that the resolution is in accordance with Finning’s policies.
Maintain accurate and updated customer data, and instill the same mindset within the team members.
Participate in quarterly top tier customer meetings and ensure engagement.
Lead and implement required operational continuous improvement processes.
Act as an ambassador for Parts Operations excellence to meet/exceed the monthly metrics.
Engage the Parts Person/Lead hand/Chargehand roles in key parts metrics and provide them with guidance on achieving those performance related goals.
Manage the key warehousing activities for smaller branches where applicable.
Manage the P& L aspect, reporting and forecasting.
Managing budgeting.