Regional Parts Director - Southwest Region
About The Position
The Regional Parts Director leads parts performance across the Southwest Region, driving revenue, gross profit, customer penetration, operational execution, and contribution to the regional P&L. The role integrates parts sales and operations, optimizes regional inventory and resources, develops talent, and partners with Truck Sales and Service leadership to maximize parts capture, customer value, and service responsiveness. The position is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m., and is based in the Southwest Region, with locations in Butler, Clearfield, Eau Claire, Pittsburgh, and Uniontown, Pennsylvania, and Wheeling, West Virginia. Weekly travel is required and may include overnight stays. The Regional Parts Director directly manages regional parts sales and branch leadership. The position has responsibility for regional performance, inventory and resource coordination, customer and account growth, marketing execution, talent development, and alignment with enterprise policies. The role works closely with the Regional Service Director and other commercial and operations leaders. The position reports to the Regional Vice President.
Requirements
- At least seven years of progressive parts leadership experience in commercial vehicles, transportation, heavy equipment, dealership, fleet maintenance, or a related industry.
- Proven ability to build collaborative relationships across Service, Parts, Sales, and Operations functions.
- Ability to read, analyze, and interpret business reports, financial statements, technical procedures, OEM requirements, and governmental regulations.
- Ability to prepare reports, business correspondence, presentations, and operational communications.
- Ability to communicate effectively with employees, customers, vendors, and leadership teams.
- Ability to analyze budgets, financial reports, labor productivity metrics, service performance indicators, and operational data, and use data-driven decision-making to improve performance.
- Ability to solve practical problems in situations with limited standardization and interpret written, oral, diagrammatic, or schedule-based instructions.
- Valid driver's license and ability to meet company insurability standards.
- Ability to sit regularly and walk frequently; occasionally lift or move up to 25 pounds.
- Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Nice To Haves
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Two years of multi-location management experience.
Responsibilities
- Own regional parts revenue, gross profit, customer penetration, operational execution, and contribution to the regional P&L.
- Directly manage the Outside Parts Sales Manager and Branch Parts Managers in the region.
- Integrate outside selling with branch fulfillment so customer commitments, stocking requirements, and delivery expectations can be met operationally.
- Drive parts capture from the installed truck base and establish coordinated account plans with Truck Sales and Service leadership.
- Execute enterprise pricing, category, inventory, and supply-chain policies, while providing regional customer and demand input to the SVP of Parts.
- Monitor dealership and individual location performance against sales targets, budgets, and regional objectives.
- Ensure parts sales personnel use Arcadium to track customer interactions, monitor outside sales activity, identify growth opportunities, and strengthen customer relationships and account penetration.
- Execute regional parts marketing plans aligned with dealership sales objectives and business growth goals.
- Hold Branch Parts Managers accountable for fill rate, inventory accuracy, warehouse productivity, delivery performance, and service support.
- Hold the Outside Parts Sales Manager accountable for new-account growth, share of wallet, gross profit, and salesperson effectiveness.
- Approve or escalate customer-specific stocking or service-level exceptions within established authority limits without independently overriding enterprise inventory policy.
- Optimize the use of branch and warehouse assets across the region, including transfers, shared stock, and delivery routes.
- Lead regional parts talent, succession, cross-training, and performance management across commercial and operations teams.
- Partner with the Regional Service Director to ensure parts availability supports technician productivity and minimizes vehicle downtime.
- Adhere to and promote workplace health and safety policies.
- Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
- Travel weekly to support field operations, leadership development, customer engagement, vendor partnerships, and strategic initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
