Regional Service Director - Southwest Region

Hunter Truck•Eau Claire, PA

13h•$130,000 - $200,000

About The Position

The Regional Service Director leads service operations across all branches in the Southwest Region, with responsibility for customer responsiveness, technician productivity, quality, safety, workforce development, and overall service performance. The role directly leads Branch Service Managers and works with regional leadership and the SVP of Service to consistently apply enterprise service standards, improve customer retention, reduce downtime, optimize service capacity, and strengthen regional financial performance. The position supports branches in Butler, Clearfield, Eau Claire, Pittsburgh, and Uniontown, Pennsylvania, and Wheeling, West Virginia. It is full-time, Monday through Friday, from 8:00 a.m. to 5:00 p.m., and requires frequent travel, which may include overnight stays. The role reports to the Regional Parts Manager and directly supervises 5–6 Branch Service Managers.

Requirements

Seven or more years of progressive service leadership experience in commercial vehicle, transportation, heavy equipment, dealership, fleet maintenance, or a related industry.
Proven ability to build collaborative relationships across Service, Parts, Sales, and Operations.
Valid driver's license and ability to meet company insurability standards.
Ability to read, analyze, and interpret business reports, financial statements, technical procedures, OEM requirements, and governmental regulations.
Ability to prepare reports, business correspondence, presentations, and operational communications, and communicate effectively with employees, customers, vendors, and leadership teams.
Ability to analyze budgets, financial reports, labor productivity metrics, service performance indicators, warranty trends, and operational data, and use data-driven decision-making.
Ability to evaluate complex operational challenges involving multiple locations, competing priorities, personnel considerations, and customer requirements, and develop practical solutions aligned with organizational goals.
Ability to perform the physical demands of the role, including regularly sitting, frequently walking, and occasionally lifting or moving up to 25 pounds.

Nice To Haves

Bachelor's degree in Business Administration, Operations Management, Diesel Technology, Automotive Technology, or a related field.
Two years of multi-location management experience.

Responsibilities

Lead service operating performance across all regional branches and directly manage Branch Service Managers to achieve operational, financial, and customer service objectives.
Be accountable for customer responsiveness, technician productivity and utilization, turnaround time, quality, warranty recovery, and service cost performance.
Ensure consistent execution of enterprise service standards, systems, safety requirements, OEM certifications, and technical procedures.
Drive regional financial performance through labor sales growth, warranty recovery, technician productivity, service absorption, expense management, and effective use of service resources.
Allocate service leadership attention and technical resources across branches based on customer needs, workload, and operational performance.
Coach and develop Branch Service Managers and maintain succession plans for critical service leadership roles.
Partner with the SVP of Service to implement and sustain service standards, operating procedures, safety requirements, OEM certification programs, technical training, and continuous improvement efforts.
Partner with the Regional Parts Director to improve parts availability, reduce repair delays, and increase shop throughput.
Partner with the Regional Truck Sales Director on new-truck delivery support, warranty issues, customer onboarding, and strategic fleet requirements.
Lead regional service capacity planning, including technician staffing, bay utilization, hours of operation, and major equipment needs.
Partner with Human Resources and Branch Service Managers to recruit, develop, and retain technicians and maintain a workforce pipeline.
Escalate chronic quality, staffing, safety, or customer issues to the Regional VP and SVP of Service with clear corrective actions.
Identify and implement process improvements to enhance technician productivity, service efficiency, customer satisfaction, safety, and operational effectiveness.
Conduct regular branch performance reviews using operational and financial metrics to identify opportunities, establish improvement plans, and ensure accountability.
Manage service as a strategic customer-retention capability while improving its efficiency and economic performance.
Adhere to and promote workplace health and safety policies.
Perform supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
Travel frequently to support field operations, leadership development, customer engagement, vendor partnerships, and strategic initiatives.