Regional Operations Manager - Chicago Division

Professional Transportation•Adams, WI

2d•Hybrid

About The Position

Professional Transportation, Inc. (PTI) is seeking a Regional Operations Manager to lead multiple locations, drive operational excellence, and ensure the highest standards of safety and service. PTI has been providing crew transportation services for railroads since 1980 and has an industry reputation for providing quality, reliable, and safe crew transportation services. In this role, you will support and execute business goals related to safety, customer service, operations, and improving operational effectiveness.

Requirements

Associate or Bachelor’s degree (preferred)
Minimum of 1+ year of supervisory or management experience
Excellent communication and organizational skills
Proficiency with Microsoft Office products
Proficient in all PTI used software such as DriveCam, Trimble, and Crew
Have a valid state driver’s license issued by the state of proposed employment
Have at least 5 years of verifiable driving experience
Must live within 30 minutes of the branch location
Must be able to read, write, and converse in English
Must be able to use a GPS/Technology System, read and understand roadmaps
Must maintain a cell phone and keep PTI updated with current phone number
Ability to lift and pull up to 15 pounds
Must be able to climb in and out of the vehicle
Must be able to bend to inspect the undercarriage of a vehicle and tires
Must be able to manually open and close all doors and hatches on the vehicle
Ability to sit for extended periods of time when driving, which may be required
Must be able to perform the essential functions of the job with or without a reasonable accommodation

Nice To Haves

While managing multiple locations, the ROM is expected to travel to the locations as needed to conduct recruiting, training, safety meetings, performance feedback and coaching sessions, and conduct CRM visits.

Responsibilities

Assist underperforming locations with recruiting and hiring.
Assist with management of branch locations where local management positions are vacant.
Thoroughly analyze a branch location to identify and resolve root causes of performance issues.
Meet with local customer representatives to address performance concerns.
Resolving trip coverage issues.
Upfitting of newly acquired vehicles to include exterior safety and company identifying decals, installation of required safety equipment such as cargo nets, fire extinguishers, etc.
Installation of technology hardware in PTI vehicles including railroad radio, Lytx Drive Cam, and GPS devices.
Work with local PTI managers to coordinate and manage vehicle maintenance programs utilizing approved vendors and/or performing minor repairs.
Sourcing potential new automotive repair vendors and suppliers.
Working with existing vendors to coordinate vehicle maintenance.
Vehicle inspections per company policies and procedures.
Work with Director of Operations and Regional Vice President in managing all aspects of the region’s fleet.
Installation, calibration, and maintenance of GPS equipment, Drive Cam, and railroad radios (as needed).
Develop relationships and maintain with each railroad customer.
Notify Corporate management of changing railroad conditions that would impact the branches demand.
Promote good customer relationships by meeting with the local railroad officials weekly to discuss the operations, satisfaction level of service being provided and any other pertinent issues.
Work with the railroad officials to report any Yard Safety issues.
Attend railroad safety meetings whenever possible.