Regional Operations Manager

Venture Home • Hudson, MA

1d • Onsite

About The Position

The Regional Operations Manager oversees all field operations for residential solar projects within their designated branch. This role is the primary driver of operational excellence, responsible for leading, hiring, and training high-performing teams of solar installers and service technicians. The Manager ensures every project is completed with maximum quality and efficiency by bridging the gap between the warehouse, project management team, and the job site.

Requirements

• 5+ years in residential solar operations, with at least 3 years in a supervisory or managerial role overseeing field installation and/or service teams.
• Proven track record managing high-volume residential solar projects (50+ installs/year preferred).
• Strong understanding of residential PV systems, including roof-mounted and ground-mounted installations, electrical integration, inverters, battery storage, and monitoring platforms.
• Familiarity with NABCEP guidelines, NEC codes, OSHA standards, and common permitting/interconnection processes.
• Excellent leadership, communication, and team-building skills.
• Proficiency with solar project management tools (e.g., Salesforce, Enphase/Enlighten, Tesla, Solaredge).
• Strong organizational and problem-solving abilities; ability to manage multiple priorities in a fast-paced environment.
• Data-driven mindset with experience tracking KPIs and driving performance improvements.
• Bachelor’s degree in construction management, engineering, business, or related field preferred (or equivalent experience).
• NABCEP PV Installation Professional certification (or willingness to obtain within first year) strongly preferred.
• Valid driver’s license and clean driving record required.

Nice To Haves

• Experience in a regional/multi-state operations role.
• Background managing both new installations and post-PTO service/warranty work.
• Comfortable with technology and process automation to reduce administrative burden on field teams.

Responsibilities

• Coordinating with Project Management and homeowners to build efficient daily schedules that prioritize the most important work and have the correct team members with the correct equipment going to complete projects in the most efficient schedule possible.
• Managing warehouse organization to ensure all teams depart each morning with accurate job packets, proper equipment, and an actionable plan.
• Performing comprehensive project reviews and enforcing strict site protocols, including ensuring all project photos and notes are submitted in real-time before teams leave the site to allow for immediate project disposition.
• Driving key metrics around production volume and customer satisfaction while ensuring strict adherence to safety rules, punctuality, and workmanship standards.
• Being the first one in the office every morning at 5:50 am, preparing and setting field teams up for success.
• Directly supervising and mentoring regional field teams, including installation crews (roofing, electrical) and service technicians (warranty repairs, system troubleshooting, maintenance).
• Recruiting, training, onboarding, and performance-managing field personnel and subcontractors to maintain a high-performing, safety-conscious workforce.
• Reviewing and approving payroll & time tracking of all direct report field employees.
• Tracking all Time off requests, approving and relaying to the PM team for effective scheduling.
• Overseeing daily appointment scheduling, dispatching, and real-time status updates across all active installation and service work orders.
• Ensuring field teams update project management software/CRM (Salesforce-Field Service) daily with accurate progress notes, photos, completion status, change orders, and any issues/delays.
• Monitoring and resolving scheduling conflicts, weather-related adjustments, permitting delays, or material shortages to minimize downtime and maintain high project completion rates.
• Actively troubleshooting and problem-solving with team members on site to avoid go backs.
• Reviewing all active residential solar projects daily to verify scope, quality, feasibility, budget adherence, and timeline progress.
• Performing detailed project audits including site readiness, installation quality (mounting, wiring, inverter setup, panel alignment), interconnection status, and final commissioning.
• Identifying and correcting deficiencies early.
• Collaborating with project coordinators, design/engineering, permitting, and sales teams to resolve bottlenecks and ensure smooth handoffs.
• Driving key metrics: jobs per crew per week, first-time completion rate, service ticket resolution time, safety incident rate.
• Implementing and enforcing standardized field processes, quality checklists, and safety protocols.
• Analyzing operational data to identify trends, inefficiencies, or training needs; recommending and executing continuous improvement initiatives.
• Championing a zero-incident safety culture; leading weekly safety toolbox talks and ensuring all team members complete required certifications.
• Ensuring full compliance with local, state, and federal regulations, utility interconnection rules, building codes, and company policies.
• Serving as an escalation point for field-related customer concerns; partnering with customer service to maintain high satisfaction and low callbacks.
• Managing regional field labor, material usage budget.
• Coordinating material procurement, inventory, and logistics to prevent delays.
• Overseeing fleet allocation, organization, maintenance, and safety.

Benefits

• Competitive base salary + performance bonus
• Company vehicle or mileage reimbursement
• Health, dental, vision insurance
• 401(k) with company match
• Paid time off and holidays
• Opportunities for career advancement in a rapidly growing renewable energy company

What This Job Offers

• Job Type: Full-time
• Career Level: Manager