Regional Operations Manager

New England Lab•Durham, NC

3d•Hybrid

About The Position

New England Lab, a full-service specialty sub-contractor providing laboratory furniture systems for over 30 years, is seeking a Regional Operations Manager for the Carolina region. This role is responsible for overseeing all aspects of projects in the Carolina region, ensuring a coordinated, high-quality product that meets standards for value, service, on-time installation, and profitability. The position involves leading the Durham office and project management team, managing operational staff, personnel development, and overseeing all project management aspects within the Carolina territory. The role also includes maintaining customer relations and collaborating with the sales team on business development and client relationships.

Requirements

10-12 years construction background with installation experience a plus
8-10 years construction Project Management experience
1-3 years Management experience (hiring, training and development)
College degree (appropriate field experience may be substituted for this requirement)
Able to effectively organize information, schedules and people
Professional and clear communicator through face to face, phone, and electronic communication
Excellent negotiating skills
Strong math and computer skills (experience with MS Office suite)
Valid driver's license and a clean driving record

Nice To Haves

Installation experience

Responsibilities

Manage daily office operations and communication.
Oversee and support warehouse operations and Field Ops personnel.
Hire, train, direct, and develop all operations (admin, field ops) and project management personnel.
Oversee office and equipment (accounts: waste, electricity, internet, property management).
Oversee all company vehicles (registration, inspection, maintenance, etc.).
Oversee regional office budget to maintain profitability by creating and submitting monthly reports.
Manage select company projects, assign projects to the team while providing guidance and support.
Oversee weekly PM meetings covering job action, open items, scheduling, and cost to complete.
Oversee project kickoff meetings.
Ensure delivery and invoicing schedules are current across engineering, purchasing, and accounting to keep projects on track.
Check and confirm shop drawings, order acknowledgements, and product data submittals as needed on your projects or to support others projects.
Proactive communication and labor coordination with field operations for scheduling installers or other subcontractors.
Prioritize manufacturing schedules with primary vendors.
Manage cost control, contract status, and profitability by coordinating with accounting and reviewing cost-to-complete reports.
Provide feedback and closeout details to the estimating and sales team regarding project performance.
Maintain job completion open items lists to complete jobs efficiently and on time.
Assist with estimating and business development teams as needed to support sales.
Recruit, build, and develop sub-contract installation teams.
Travel as needed for vendor relations, to other company offices, and for factory visits.
Clarify scope of work with sales, estimating, and customers at the beginning of projects.
Review large estimates for accuracy, completeness, and alignment with capabilities before submitting.
Build and maintain relationships with key clients, vendors, and partners to support repeat business and regional growth.
Ensure handoff from sales and estimating to operations is thorough and well-documented to minimize scope gaps and change orders.
Collaborate with sales on business development efforts by offering operational insight during client meetings and presentations.