Regional Operations Manager

Tend•Boston, MA

7d•Hybrid

About The Position

At Tend, we do dentistry differently — bringing hospitality, technology, and clinical excellence together to create a new kind of dental experience. As the Regional Operations Leader for the Boston market, you’ll be the key driver of performance, growth, and a culture champion across multiple studios. This role is about more than operations — it’s about embodying Tend’s values and building a positive, inclusive culture that inspires our teams and delights our members. Reporting to the VP of Operations, you’ll partner closely with Studio Managers, Lead Dentists, and cross-functional teams to deliver operational excellence, financial success, and an unparalleled patient experience. This position will support 4 Tend Studios across the Boston area.

Requirements

Bachelor’s degree preferred.
5+ years of leadership experience in dental multi-unit operations (managing 3+ locations or more).
Proven track record managing multi-site teams with measurable impact on performance and growth.
Strong financial acumen, including P&L ownership and revenue-driving strategies.
Experience with process optimization, compliance, and operational excellence.
Exceptional communication and interpersonal skills with the ability to influence across functions and levels.
Agility, problem-solving, and the ability to thrive in a fast-paced, high-growth environment.
A passion for elevating patient care while driving business success.
A proven track record of leading with empathy and building strong team cultures, not just operational results.

Responsibilities

Lead Market Operations: Oversee the day-to-day operations and overall performance of multiple studios within the Boston market.
Drive Results: Own market-level P&L, identify trends, and implement strategies to achieve revenue, efficiency, and profitability goals.
Develop Leaders: Coach, mentor, and empower Studio Managers to run high-performing teams and build strong pipelines of talent.
Champion Patient Experience: Collaborate with Lead Dentists and clinical teams to ensure a seamless, world-class member experience and consistently strong NPS scores.
Ensure Compliance & Quality: Uphold OSHA, HIPAA, and Tend’s clinical and operational standards through audits, risk management, and training.
Optimize Resources: Oversee staffing, scheduling, and facilities to maximize patient access and maintain well-run, welcoming studios.
Model and Promote Culture: Champion Tend’s values in every studio. Create an environment where Lead Dentists, Studio Managers and their teams feel supported, respected, and engaged.