Regional Operations Manager - Global High-Tech

Ecolab • Phoenix, AZ

7d • Hybrid

About The Position

Nalco Water, an Ecolab Company, is seeking a Regional Operations Manager to join our Global High-Tech division supporting our data center and microelectronics customers. As a Regional Operations Manager, you’ll be responsible for working with Corporate Account Managers (CAMs) and Field Sales & Service teams to support select Data Center accounts in the areas of Safety, Retention/Growth, Value & Team. This role offers the opportunity to join Global High-Tech, a fast-paced, high-growth business segment focused on delivering premium outcomes to data center customers. You will leverage your talents and work cross-functionally to maximize the value provided to strategic customers through program performance and enterprise excellence. This position offers significant exposure to the Corporate Accounts team, Field Sales & Service teams, Marketing, R&D, and Senior Leadership, supporting career development within Ecolab. You will have the opportunity to take on meaningful challenges, helping customers achieve clean water, safe food, and healthy environments, with a company passionate about career development. Enjoy a flexible, independent work environment and receive a company vehicle for business and personal use. A comprehensive benefits package starts on day one.

Requirements

• Bachelor’s Degree in Science, Engineering, or a related discipline
• 5 years of relevant, direct/adjacent industrial work experience
• Proficiency in Excel, Word, PowerPoint, Cloud Based File Storage, Email Communication
• Willingness to travel overnight to customer sites/meetings dependent upon need and scheduling
• Position requires a current and valid driver's license

Nice To Haves

• Professional team leadership / managerial experience

Responsibilities

• Foster safety culture within portfolio with messaging/recognition
• Develop/maintain safety stats for CAM utilization
• Ensure SOW execution across all sites in portfolio while streamlining and standardizing our offering (service, compliance, commercial interaction, documentation)
• Normalize usage of Nalco Water developed digital tools across portfolio in account activity (E3D, WQI, AI, Water Watch, etc.) where applicable
• Develop / administer customer specific training platform for new account personnel
• Engage in site cadence calls across corporate account portfolio
• Drive innovation trial work at selected sites
• Contribute to corporate account business reviews from operations perspective
• Create / maintain relationships with key portfolio contacts
• Understand customer satisfaction scoring metrics and ensure “supplier scorecard” for Nalco Water contracted services is maximized > 90% for retention activities
• Collaborate with field associates to drive and help achieve the annual specified Total Value Delivered (TVD) goal for portfolio
• Ensure every customer site within portfolio has at least 1x value project implemented/documented
• Create sense of “community” amongst field level associates that support the portfolio
• Support internal portfolio cadence calls to communicate and drive field level initiatives

Benefits

• medical
• dental
• vision
• matching 401(k)
• company paid pension
• stock purchase plan
• tuition reimbursement
• non-decaled company vehicle for business and personal use
• flexible, independent work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level