Regional Operations Manager - Global High-Tech
About The Position
Nalco Water, an Ecolab Company, is seeking a Regional Operations Manager to join our Global High-Tech division supporting our data center and microelectronics customers. As a Regional Operations Manager, you’ll be responsible for working with Corporate Account Managers (CAMs) and Field Sales & Service teams to support select Data Center accounts in the areas of Safety, Retention/Growth, Value & Team. This role offers the opportunity to join Global High-Tech, a fast-paced, high-growth business segment focused on delivering premium outcomes to data center customers. It provides significant exposure to various internal teams and senior leadership, supporting career development within Ecolab. The position allows for taking on meaningful challenges related to water conservation, safe food, and healthy environments, with the ability to make an impact in a company passionate about career development. Enjoy a flexible, independent work environment with a company vehicle provided for business and personal use.
Requirements
- Bachelor’s Degree in Science, Engineering, or a related discipline
- 5 years of relevant, direct/adjacent industrial work experience
- Proficiency in Excel, Word, PowerPoint, Cloud Based File Storage, Email Communication
- Willingness to travel overnight to customer sites/meetings dependent upon need and scheduling
- Position requires a current and valid driver's license
Nice To Haves
- Professional team leadership / managerial experience
Responsibilities
- Foster safety culture within portfolio with messaging/recognition
- Develop/maintain safety stats for CAM utilization
- Ensure SOW execution across all sites in portfolio while streamlining and standardizing our offering (service, compliance, commercial interaction, documentation)
- Normalize usage of Nalco Water developed digital tools across portfolio in account activity (E3D, WQI, AI, Water Watch, etc.) where applicable
- Develop / administer customer specific training platform for new account personnel
- Engage in site cadence calls across corporate account portfolio
- Drive innovation trial work at selected sites
- Contribute to corporate account business reviews from operations perspective
- Create / maintain relationships with key portfolio contacts
- Understand customer satisfaction scoring metrics and ensure “supplier scorecard” for Nalco Water contracted services is maximized > 90% for retention activities
- Collaborate with field associates to drive and help achieve the annual specified Total Value Delivered (TVD) goal for portfolio
- Ensure every customer site within portfolio has at least 1x value project implemented/documented
- Create sense of “community” amongst field level associates that support the portfolio
- Support internal portfolio cadence calls to communicate and drive field level initiatives
Benefits
- Comprehensive benefits package starting day 1 of employment – medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement
- Non-decaled company vehicle for business and personal use
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What This Job Offers
Job Type
Full-time
Career Level
Manager
