Regional Operations Manager

Burlington Stores•San Antonio, TX

3d•$130,000 - $160,000

About The Position

The Regional Manager of Field Operations leads new program implementation and upholds operations standards to ensure consistent execution of Burlington’s off-price strategy in its stores. The role partners with Regional VPs and District Managers across multiple regions to improve operations from receiving through customer experience. Its core responsibility is to introduce and sustain process and tool changes that drive operational excellence, delivering KPIs spanning back-of-the-house productivity and sales-floor efficiency. The role requires problem solving, coaching, training, collaboration, communication, and experience with store operations and field operations at national-scale retailers. The position supports field leaders and stores through program rollouts, operational assessments, readiness checks, change management, and follow-up. It also works with home-office and cross-functional partners to address systemic challenges, improve processes, and prepare new stores and relocations for operational readiness.

Requirements

B.A. or M.S. in operations, business, engineering, finance, or a related field.
10 years of experience in retail.
5 years of experience in store operations and/or field operations with increasing responsibility in a multi-site environment.
Demonstrated proficiency in developing and launching operational initiatives.
Demonstrated ability to achieve results through influence and coaching.
Experience leading change-management programs at a scale of 100 or more stores.
Attention to detail.
Facility with operational metrics.
High sense of urgency and thorough follow-through.
Ability to manage many projects at the same time.
Operational problem-solving skills.
Influencing and coaching skills.
Collaboration and communication skills.

Responsibilities

Train and coach Regional VPs and District Managers on store processes and provide ongoing support on best practices.
Identify under-performing stores and districts, diagnose issues, partner with Regional VPs to address gaps, and follow up to resolve or escalate issues.
Provide input to home-office teams on systematic operational challenges to inform chain-wide solutions and change-management plans.
Roll out programs and introduce new processes to field teams and stores, supporting change management on the ground.
Validate store readiness, resolve or escalate issues, define backup plans, monitor post-launch results, and intervene in struggling markets to sustain changes.
Lead in-store execution of new process and tool tests, diagnose issues, improve solutions and launch processes, and identify improvements to existing SOPs and tools.
Partner with Real Estate, New Store Ops, and other functions to ensure operational readiness for new store openings and relocations.
Coach field leaders to resolve issues and get new stores on-process from the Grand Opening.
Represent operations standards and a culture of excellence and accountability in stores.
Serve as the process expert and first line of support for stores and field teams.
Conduct market assessments, create action plans, and support their execution.
Partner closely with Regional VPs and District Managers to drive business results in each market through operational excellence.