Regional Operations Director

Upperline Health • Nashville, TN

1d • Hybrid

About The Position

The Regional Operations Director (ROD) at Upperline Health is a leadership role responsible for driving performance, strategic growth, and operational rigor across multiple clinics within a defined region. This role is uniquely positioned in a space where fee-for-service and value-based-care come together to provide the best in patient care. RODs will impact a $30M+ P&L and lead cross-functional teams to execute against strategic initiatives for our specialty business, deliver high-quality, value-based care programs, and drive better outcomes for patients, all while reducing the cost of care. As Upperline continues to expand throughout the United States, the ROD role is part of Upperline's Leadership Development Program and key pathway to the Regional Vice President role as a general manager leading multiple states. Successful RODs are deeply involved in revenue driving initiatives, population health initiatives, cost management, quality improvement, and innovative care delivery models. They act as change agents and culture carriers, helping to shape the future of specialty healthcare at scale.

Requirements

• Previous leadership experience required
• Must have a customer first (patient centered) and operational excellence mentality
• History of solving complex problems
• Outstanding communication skills and ability to effectively collaborate and lead across functions and diverse stakeholders
• Strong analytical and financial competencies – advanced Excel modeling skills and ability to compose and present reports leveraging disparate data sources
• Exceptional levels of curiosity, empathy, tenacity, resilience, and willingness to roll up your sleeves
• Ability and willingness to routinely visit clinic locations - approximately 35-50 % overnight travel
• Relocation mobility expected for anticipated career pathing to Regional Vice President
• US work authorization required

Nice To Haves

• healthcare operations experience strongly preferred

Responsibilities

• Work closely with the Regional Vice Presidents, Regional Medical Directors, the Upperline Plus (VBC) team and corporate functions to drive operational excellence
• Accountable for leading and managing the operations and supporting team members of a new Upperline market
• Analyze and manage P&L for designated region and address opportunities for improvement
• Consistently communicate with clinic managers and staff - seek to understand operational pain points, initiate collaborative problem solving, drive performance and improvement, address and ensure understanding of new initiatives and foster culture
• Coach, mentor, and develop team members to help them succeed
• Support RVPs with monthly operational reviews, value-based care (VBC) analysis and reporting, operational efficiency questions (staffing ratios, turnover in partnership with HR) and program effectiveness
• Collaborate with program manager to problem solve, refine, and drive key specialty programs
• Ensure smooth integration of acquired independent practices into Upperline with intentional focus on the adoption of Upperline policies and practices, understanding of Upperline culture, values and expectations and participation in company-wide or regional initiatives
• Partner with the Nashville team on the design and implementation of operational and population health initiatives
• Support and build Upperline’s culture, promote dedication to the mission and model behaviors aligned with our CARES (Connection, Accountability, Resilience, Excellence, Service) values
• Other duties, as assigned

Benefits

• Comprehensive benefit options include medical, dental and vision
• 401K
• self-managed PTO
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed