Regional Operations Director
About The Position
Dexterra is seeking a Regional Operations Director, Custodial & Maintenance (C&M), US, to lead a significant portfolio of operations and help shape the continued growth of its Custodial & Maintenance business. Located in Denver and reporting to the Division Vice President, C&M, who is based in Canada, this role provides strategic and operational leadership across a diverse portfolio of client accounts, teams, and business initiatives. The position offers an opportunity to influence business outcomes, strengthen client partnerships, broaden leadership impact, and contribute to the long-term strategic direction of a growing organization. Frequent travel throughout the US and a valid passport are required.
Requirements
- Undergraduate degree in Business or a related field.
- 15+ years of operational experience within Facilities Management and/or the Building Management sector.
- 7–10 years of experience in strategic planning and execution.
- Demonstrated P&L management experience, with the ability to manage and influence profitability.
- Strong financial and commercial acumen.
- Excellent critical-thinking, analytical, and strategic-planning capabilities.
- Understanding of the technical elements required to successfully deliver facilities and building services.
- Proven ability to attract, develop, engage, and retain high-performing teams.
- Exceptional interpersonal, presentation, negotiation, and communication skills.
- Ability to manage competing priorities in a fast-paced, deadline-driven environment.
- Strong attention to detail and an executive-level understanding of the bigger picture.
- Valid passport and ability to travel frequently.
Nice To Haves
- Federal Government Security Clearance is considered an asset.
Responsibilities
- Provide strategic and operational leadership across a diverse portfolio, translating business strategy into actionable plans that drive operational excellence, service consistency, and sustainable growth.
- Develop and manage operational and financial plans, including annual budgets, forecasts, resource requirements, and strategies to achieve financial and business objectives.
- Own financial performance and profitability by monitoring results, identifying risks and opportunities, and partnering with Finance on reporting and oversight.
- Identify and pursue new business and revenue opportunities with Business Development and Sales, including client negotiations, strategic bids, proposals, pricing, and cross-selling.
- Build and maintain trusted, long-term client relationships through visible leadership and an understanding of client priorities, values, and business drivers.
- Champion client retention and service excellence, ensuring operational decisions and leadership practices support strong client experiences.
- Lead, coach, and develop high-performing operational leaders and teams, establishing clear expectations, accountability, and a culture focused on results and continuous improvement.
- Partner with HR on workforce and succession planning to ensure the organization has the talent and leadership capability to support current operations and future growth.
- Identify and develop high-potential talent and support initiatives to attract, develop, engage, and retain employees.
- Monitor industry, client, and regional trends to anticipate challenges, identify growth opportunities, and strengthen Dexterra’s market position and value proposition.
- Foster a safe, supportive, inclusive, and high-performance culture aligned with Dexterra’s Vision and Values.
Benefits
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
