Regional Operations Director

Dexterra • Dallas, TX

7d • $122,000 - $153,000 • Remote

About The Position

Reporting to the Divisional Vice President, the Regional Operations Director (ROD) oversees the Operations team for a specific region to ensure efficiency and effectiveness and execute the Senior Leadership Team’s strategic vision. The ROD fosters long-term relationships by delivering operational excellence to meet client and customer needs, and provides direction and expertise to the district by promoting corporate strategies and best practices aligned with Dexterra’s Vision and Values. The role requires strong attention to detail and the ability to manage multiple priorities in a fast-paced, deadline-driven environment.

The ROD is responsible for the performance of multiple contracts across the region. Responsibilities encompass regional financial and P&L performance, contract management, client relationships, people management, sales and growth, operational expertise, health and safety, and planning for key events that affect Dexterra or its clients.

This is a remote role with occasional travel for training, vendor reviews, or business needs. Travel between sites is required approximately 50% of the time and may change based on operational requirements. Compensation is USD 122,000–153,000 yearly.

Requirements

• At least 6 years of management experience leading a team that provides hard (HVAC or mechanical) or soft (cleaning or janitorial) facility management services.
• Post-secondary education in management or a business-related degree.
• Excellent oral and written communication and presentation skills.
• Ability to lead others with empathy, open-mindedness, and respect.
• Ability to maintain excellent relationships with employees, clients, and customers.
• Familiarity with health, safety, and environmental management systems.
• Strong problem-solving and organizational skills.
• Intermediate expertise with Word, Excel, and Outlook.
• Ability to travel between sites on demand; travel is required approximately 50% of the time and may vary with operational requirements.

Responsibilities

• Oversee regional Operations teams to ensure efficiency, effectiveness, and execution of the Senior Leadership Team’s strategic vision.
• Hold full P&L responsibility for regional sites and locations; develop plans and budgets, set business goals and financial targets with location Managers, and identify opportunities to improve profitability.
• Monitor key financial and performance measures, including cost control, EBITDA, and customer ratings scores.
• Lead all aspects of services and operations, understand contractual terms and conditions, and negotiate mutually satisfying agreements.
• Build and maintain professional, trusting relationships with clients, maintain a visible account-level presence, and align Dexterra and client contacts through relationship matrices.
• Communicate performance expectations, monitor and reward performance, and develop experiences that support effective job performance.
• Promote clarity of Dexterra’s Vision and Values, recruit and vet Dexterra People and subcontractors, support succession planning and career growth, and provide performance recognition and feedback.
• Identify opportunities to sell products and services to existing or prospective clients, use a strategic selling approach, and stay informed about client trends and economic and competitive forces.
• Promote a positive health, safety, and environmental culture and demonstrate visible leadership in these areas.
• Oversee management teams and operational strength through quality checks and other methods, and provide functional expertise to clients.
• Contribute to and remain accountable for annual budgets and P&L reviews; manage standards, variance analysis, margins, productivity, capital, and accounts receivable.
• Ensure accounts manage workers’ compensation matters efficiently and implement health, safety, and environmental management systems to prevent injury, illness, and damage to assets, infrastructure, and the environment as far as reasonably practicable.
• Ensure accounts comply with legislative, regulatory, and code requirements.
• Stay informed about significant account and client events, assess their impacts, and plan activities that position Dexterra to achieve a competitive business strategy.

Benefits

• Comprehensive U.S. health and welfare benefits through employee-paid or employee-contributory plans, with enrollment options based on individual and family coverage needs.
• 401K plan with automatic enrollment and a discretionary company matching contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior