Regional Operations Director

Dasco HME LLC•Sayre, PA

4d•Hybrid

About The Position

DASCO is growing! Voted one of the 2019, 2020, 2021 and 2022 top places to work in Columbus CEO magazine. Join Us! Our benefits include: competitive compensation based on industry standards, an excellent benefits package, which includes: generous 401(k) match with immediate vesting, growth opportunities, health insurance benefit opportunities which include Medical, Dental, Vision, excellent PTO which increases based on tenure, holiday pay, and a fantastic company culture! SUMMARY: Responsible for the effective, productive and profitable operations of DASCO branches and distribution centers. Provides oversight, direction and leadership to office and center managers. Ensures overall consistency of processes, procedures, regulatory compliance, and customer service excellence across all service and delivery sites.

Requirements

High School diploma or GED equivalent at minimum.
One-year customer service in a DME, health insurance, medical, or similar operations leadership experience
Proficiency in Microsoft Office Suite

Nice To Haves

Associate’s degree in business management or a related field
Two years in a medical/insurance/healthcare field customer service leadership role
One year DASCO experience

Responsibilities

Works closely with office and center managers to ensure operational efficiency, including staff optimization, process and procedure consistency, compliance with applicable rules and regulations, cost efficient inventory management, warehousing and delivery of product.
Acts as liaison between local office/center leaders and corporate leadership.
Makes staff hiring/termination decisions for branches; supports center leaders’ staffing actions as needed.
Responsible for branches and centers meeting key performance indicators (KPIs)
Escalates and directs department activities during outages, systems issues, staffing shortages and other operational issues. Enacts contingency plans as needed.
Participates in company and operations meetings as requested.
Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
Maintains a favorable working relationship with other company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, efficiency and effectiveness. Partners with the PAC Operations Manager and Referral Managers to ensure customer service excellence. Works closely with local sales representatives to service hospital/clinic clients.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
Works with the VP of Operations to determine standards of performance for office and center managers. Recommends salary adjustments, transfers, promotions and dismissals.
Responsible for all regulatory and compliance matters within branches while working closely with and/or being directed by the VP of Reimbursement and Compliance.
Other duties as assigned by the VP of Operations.