Regional OnSite Specialist - Brighton, MI

Stryker•Brighton, MI

1d•$25 - $34

About The Position

The Regional OnSite Specialist supports daily OnSite operations within an assigned area, with a focus on uninterrupted account coverage, on-the-job training, and education for OnSite Specialists. The role provides clinical surgical support by managing equipment according to account-specific contracted scopes of work and functions, and helps ensure effective surgical care involving Stryker Endoscopy and third-party equipment. The specialist leads onboarding and training, coordinates daily operations with OnSite leaders, and remains available to fill anticipated or unplanned staffing gaps. The position involves anticipating device needs during procedures, educating physicians and OR personnel about minimally invasive surgical products, troubleshooting and maintaining equipment, recording and reporting metrics, and communicating account updates and escalations. The role also builds relationships with clinical and administrative stakeholders, supports continuous improvement, and follows Stryker and medical-facility policies, including patient confidentiality requirements. Travel is 80%.

Requirements

High school diploma required.
Obtain and maintain HSPA Certification, as required.
Ability to analyze and resolve routine and non-routine product issues using independent judgment.
Ability to travel; travel percentage is 80%.

Responsibilities

Provide clinical surgical support and manage equipment according to account-specific contracted scopes of work and functions.
Lead timely on-the-job training and onboarding for OnSite Specialists, including education on products, processes, and complex situations.
Coordinate daily operations with OnSite leaders to support staffing and training execution and assessment.
Remain available to fill anticipated or unplanned staffing gaps.
Anticipate device needs of OR staff and surgeons during procedures and coach OnSite Specialists on anticipating customer needs.
Provide physicians and OR personnel with information on new and current minimally invasive surgical products.
Support effective surgical care involving third-party and Stryker Endoscopy equipment.
Maintain knowledge of a broad variety of minimally invasive Stryker and third-party surgical equipment and instruments.
Troubleshoot and maintain Stryker Endoscopy equipment.
Accurately record and report daily data metrics related to job functions.
Communicate account information updates to support continuous service quality.
Promote team adherence to applicable regulations, policies, and industry standards.
Build and maintain relationships with surgeons, patients, OR personnel, Central Processing, Biomed, Sales Representatives, OR Management, Hospital Administration, Stryker employees, and partners.
Analyze and resolve routine and non-routine product issues using independent judgment.
Follow Stryker and medical-facility policies, standards, and procedures.
Communicate OnSite escalations with appropriate stakeholders and relay customer needs and complaints to OnSite Leadership and appropriate Endo or cross-divisional representatives.
Identify continuing education opportunities and schedule or host in-services when applicable.
Attend customer huddles and meetings when invited.
Coordinate or delegate equipment management, repair tracking, and loaner coordination when applicable.
Support OnSite projects and continuous improvement initiatives.
Follow HIPAA and other patient confidentiality policies and procedures.
Adhere to the Stryker Code of Conduct and Employee Handbook and embody Stryker core values and leadership expectations.
Obtain and maintain HSPA Certification as required.
Carry out additional responsibilities assigned by the direct manager.
Maintain a professional work ethic, appearance, and attitude as required by Stryker and the medical facility.