Regional Mgr-Aftermkt

Stoughton Trailers, LLC•Columbiana, OH

23h•Remote

About The Position

The Regional Manager - Aftermarket is responsible for creating and implementing a comprehensive annual business plan for their region, which encompasses over 10 states. This role involves managing dealers, distributors, repair shops, and strategic fleets within the trailer aftermarket industry. The position requires achieving sales and profit goals through strategic selling, analytical approaches, and developing business plans to increase sales to both current and prospective customers. The role also involves strong customer-facing communication, acting as the voice of the customer back to Stoughton LLC, and collaborating with various internal teams such as Sales Leadership, Director of Operations, and Business Development & Marketing to develop and implement sales promotions. Effective collaboration with the Director of Operations is crucial to ensure customer needs related to delivery, service, inventory, purchasing, and pricing are met. The Regional Manager must maintain clear communication with leadership regarding customer issues, competitive activities, and market intelligence, identifying potential threats and opportunities. A strong professional presence is required to articulate sales and marketing tools through value selling and present effectively to customers at all levels. Maintaining exemplary professional public relations with all contacts is essential. The role involves collecting customer feedback to support the development of programs that enhance customer satisfaction and product expansion. Adaptability to multitask and support customer requests and Stoughton management is necessary, as is being a team player with constructive and collaborative communication skills.

Requirements

Above average knowledge of commercial vehicle industry to include semi-trailers.
Basic understanding of parts and service in the on/off-highway industry.
Ability to define an issue, weigh options, and select an action to resolve the situation (Analytical reasoning).
Ability to objectively assess a situation, gather pertinent information, and come to a recommendation/conclusion (Critical thinking).
Ability to creatively think of a win/win solution to an issue, or determine that additional opinions are needed and seek them (Problem Solving).
Ability to make a decision based on financial impact, company policies, and procedures, and logically support the decision (Decision Making).
Ability to exercise fair and equitable judgment with consistency (Judgement).
Ability to verbalize policies and procedures and the logic for each (Interpretation skills).
Ability to act professionally and responsibly in all business dealings with customers (Patience).
Ability to handle stressful situations and issues with customers (People skills).
Ability to make both formal and informal presentations to customers and prospective customers (Presentation skills).
Ability to verbalize exactly what is meant (Concise communication skills).
Ability to comprehend the short & long-term goals of the division and Stoughton Trailers and act upon those goals (Macro business view).
Ability to outline processes and organize for accomplishment, eliminating non-value added steps (Organizational skills).
Ability to persuade a customer to purchase products and/or negotiate a resolution to an issue regarding services and products (Sales).
Working knowledge of the company computer system, including email, for research and decision-making.
Understanding and working knowledge of software programs.
Ability to initiate communication with customers, employees, and suppliers to resolve problems and/or create opportunities (Leadership skills).
Bachelor’s degree and/or 10+ years of commercial vehicle aftermarket selling or service support in the field.
Proven track record of achieving targets.

Nice To Haves

MBA a plus

Responsibilities

Create and implement a comprehensive annual business plan for the region and track weekly progress compared to budget to achieve growth targets.
Manage a region efficiently that encompasses 10+ states including dealers, distributors, repair shops, and strategic fleets within the trailer aftermarket industry.
Achieve sales & profit goals through the development and implementation of the business plan designed to sell more products to current customers as well as prospective new customers.
Act as a customer-facing representative and carry a strong voice of customer back to Stoughton LLC.
Collaborate with Sales Leadership, Director of Operations, and Manager, Business Development & Marketing to develop, implement, and distribute sales promotions for various products throughout the year.
Collaborate with the Director of Operations to ensure customer needs are met regarding delivery, customer service, inventory, purchasing, pricing, and customer service.
Maintain clear, concise, and timely communication to leadership regarding customer issues, competitive programs, activities, procedures, policies, and promotions.
Decipher threats and opportunities in the market and communicate them to management.
Maintain a strong professional presence and articulate sales and marketing tools through value selling.
Present to all levels of the customer with clear messaging and content creation.
Maintain exemplary professional public relations with all contacts (customers, prospects, their employees, and suppliers).
Collect customer feedback regarding current service levels, portfolio, and opportunities.
Support the development of programs with the Manager, Business Development & Marketing to improve customer satisfaction and product expansion.
Be adaptable, multitask, and flexible in supporting customer requests and Stoughton management business.
Be a team player with strong, constructive, and collaborative communication skills.
Be a contributing member of the aftermarket team by contributing ideas and concepts to optimize customer experience and outperform the competition.