Regional Merchandising Manager

Altman Specialty Plants•Fresno, CA

21d•$75,000 - $85,000

About The Position

The Regional Merchandising Manager (RMM) provides strategic and operational leadership for merchandising execution across an assigned region. The role leads Area Merchandising Managers and their field teams to deliver sales-ready garden centers, achieve financial and operational objectives, maintain customer standards, and build a high-performing, accountable, and engaged workforce. The RMM is responsible for regional performance across sales, labor, sell-through, shrink, service execution, safety, staffing, training, performance management, and customer relationships. Success requires visible field leadership, sound judgment, timely communication, strong emotional intelligence, professional composure, and confident use of business technology and data. The position has direct and indirect supervisory responsibilities for Area Merchandising Managers and regional field merchandising teams. It requires regular travel throughout the assigned region and work in garden centers, stores, offices, vehicles, and outdoor environments. Schedules may vary based on business needs.

Requirements

Five or more years of progressively responsible leadership experience in retail merchandising, field operations, multi-unit management, garden center operations, or a comparable environment preferred.
Demonstrated experience leading leaders and managing performance across multiple locations or a geographically dispersed workforce.
Demonstrated ability to manage budgets, labor, staffing, service execution, customer relationships, and competing priorities.
Strong written, verbal, interpersonal, analytical, organizational, and presentation skills.
Proficiency with Microsoft 365, including Outlook, Teams, Word, Excel, PowerPoint, SharePoint, OneDrive, Forms, and PDF tools.
Intermediate Excel skills, including data entry, formatting, sorting, filtering, tables, basic formulas, conditional formatting, and interpreting reports.
Ability to create professional written communications, reports, presentations, meeting materials, action plans, and performance documentation.
Ability to navigate mobile and web-based workforce, merchandising, timekeeping, task-management, and reporting applications, including Movista or comparable systems.
Ability to review dashboards and reports, identify exceptions and trends, validate supporting detail, and convert data into clear field actions.
Ability to manage digital files, shared folders, permissions, version control, and document organization.
Ability and willingness to learn new systems and adopt process or technology changes within established timelines.
Ability to travel regularly throughout the assigned region and work varying schedules, including early mornings, evenings, weekends, and some holidays, based on business needs.
Valid driver’s license, reliable transportation, and ability to meet company driving requirements.
Ability to read, interpret, and apply policies, safety rules, operating instructions, reports, procedures, and customer requirements.
Ability to write clear business communications, instructions, documentation, and performance-related materials.
Ability to calculate and interpret basic business math, percentages, labor metrics, sales results, budgets, productivity, sell-through, and shrink-related measures.
Ability to meet the role’s physical demands, including frequent standing, walking, carrying, pushing, pulling, reaching, kneeling, stooping, bending, and extended periods on foot.
Ability to frequently lift, carry, push, or move up to 50 pounds and occasionally move 51 to 100 pounds with assistance from another person or mechanical equipment.
Ability to perform fine dexterity tasks and use close, distance, and color vision.

Nice To Haves

Bachelor’s degree in business, retail management, horticulture, operations, or a related field; equivalent relevant leadership experience may be considered.
Pivot tables, lookups, and basic charts in Excel are strongly preferred.

Responsibilities

Lead, coach, develop, and hold accountable Area Merchandising Managers and their merchandising teams across the assigned region.
Establish regional priorities, translate company objectives into field plans, and maintain documented follow-up routines.
Recruit, select, onboard, train, motivate, recognize, performance-manage, and discipline team members in partnership with Human Resources when necessary.
Build bench strength and succession readiness by identifying and developing talent.
Foster accountability, collaboration, trust, inclusion, continuous improvement, and strong team morale.
Demonstrate emotional intelligence, self-awareness, empathy, sound judgment, and composure, particularly during conflict, pressure, performance conversations, customer escalations, and organizational change.
Communicate calmly and respectfully, adapt communication appropriately, and resolve conflict professionally while maintaining confidentiality and objectivity.
Provide timely communication to field teams, internal partners, customers, and senior leadership.
Lead meetings, video calls, business reviews, coaching sessions, and regional communications that clarify expectations, decisions, ownership, and deadlines.
Maintain regular field presence through store visits, documented store walks, business reviews, and direct observation of team and customer execution.
Ensure garden centers meet company and customer standards for product placement, rotation, pricing, signing, culling, consolidation, cleanliness, transactability, and sales readiness.
Ensure execution of merchandising programs, modular direction, seasonal priorities, resets, special events, and standard operating procedures.
Partner with account management, replenishment, availability, production, operations, and customer leadership on sales, inventory allocation, service execution, and issue resolution.
Use sales, labor, inventory, shrink, sell-through, service, and execution data to identify trends, diagnose gaps, and make business decisions.
Manage regional labor and resource allocation, including budgets, scheduling, overtime, productivity, travel, and other controllable expenses.
Ensure accurate, timely payroll and timekeeping, including review and approval of manager pay cycles and investigation of irregularities or patterns.
Monitor order flow, inventory, workload, service coverage, staffing, and field activity to anticipate risk and adjust plans.
Complete performance reviews, quarterly talent and priority reviews, recognition decisions, corrective actions, and other leadership processes accurately and on schedule.
Collaborate with Human Resources and senior leadership to resolve employee relations matters fairly and consistently.
Prioritize safe work practices, address hazards, report incidents promptly, and ensure compliance with safety policies and training.
Complete administrative work accurately and on time, and provide proactive status updates.
Represent Altman Plants professionally with customers, vendors, employees, and business partners.
Perform other duties and support other regions or business needs as assigned.
Review and respond to business communications throughout the workday; monitor field activity, schedules, labor, attendance, and execution systems for exceptions and patterns.
Set documented weekly objectives, communicate priorities, host an early-week regional meeting, distribute action plans, and verify completion.
Review active mPlans, Hot Tasks, photos, audit results, and other execution reporting, and address identified issues.
Review weekly results, document next steps, and provide proactive status updates to the RMM’s manager.
Create quarterly priorities and train the team on expectations; review each direct report’s talent, performance, readiness, and development needs; and conduct performance and development conversations at least quarterly.
Maintain a recognition plan and complete annual reviews, goals, awards, kickoff planning, and other annual processes.
Use business systems independently to analyze performance, communicate, organize work, document decisions, and verify field execution.