Regional Membership Sales Manager

Equity LifeStyle Properties•Plano, WA

4d•Onsite

About The Position

The Regional Membership Sales Manager oversees a small and growing team of Membership specialists who are responsible for meeting and exceeding Thousand Trails private campground membership sales goals across multiple properties in an assigned region.

Requirements

High School diploma or equivalent.
Experience with sales, preferably in the hospitality, club membership or travel industry, and the ability to achieve sales goals.
Excellent communications, leadership and organizational skills.
Ability to recruit, hire, manage and mentor a small sales team.
Dynamic leadership and interpersonal skills, including coaching and facilitation.
Proficiency with Microsoft Office suite and cloud-based software programs.
Ability to manage multiple projects simultaneously with meticulous attention to detail.
Ability to travel up to 15-20% of the time.

Responsibilities

Communicate with membership and operations teams on a regular basis to identify leads and guide sales processes.
Train and mentor employees to ensure that appropriate sales activities are implemented at each property.
Maintain responsibility for monthly sales goals.
Recruit, onboard and train new membership specialists.
Lead weekly conference calls to review accolades and recognition, sharing of best practices, arrival strategies, current sales performance, lists of prospective leads and training on company initiatives and policies.
Participate in weekly regional operations conference calls to review leads, current performance, team recognition and upcoming activities and initiatives.
Develop and implement field sales processes: lead capture and follow-up; appointment scheduling; professional presentation of products and promotional offers; building awareness through marketing flyers, posters, signs and banners; maintenance of game plans, “hot lists” and the ambassador lead tracker; and accurate corporate reporting.
Visit properties on a regular basis to do property sales audits; participate in resort operations staff meetings; answer questions, address concerns, reinforce processes and provide recognition; and ensure adequate inventory of flyers and display of signage.
Assist staff to plan and execute regional sales campaigns.
Collaborate with resort operations managers, staff and corporate associates to ensure compliant reporting and conclusion of all documents to complete sales transactions.
Encourage a team approach to achieve sales targets, partnering with area coordinators, resort operations managers and other resort staff.