Membership Manager

GIRL SCOUTS OF EASTERN OKLAHOMA INC•Tulsa, OK

16h•$42,000 - $50,000•Hybrid

About The Position

A Girl Scout Membership Manager is responsible for developing and executing strategies to attract, retain, and grow Girl Scout membership within a designated geographic area. The Membership Manager will ensure a positive experience for all participants through effective outreach, communication, continued support and relationship management. Values: Passion for the Girl Scout mission, positive attitude, strong work ethic, adaptability in changing environments and respect for colleagues, volunteers and other stakeholders. This is a safety sensitive position. This position requires fluency in both English and Spanish.

Requirements

Bilingual in English/Spanish is required.
2+ years of demonstrated experience in membership development/sales, recruitment, and retention strategies.
Excellent organizational and time management skills to manage multiple projects and deadlines.
Ability to work independently and as part of a team to achieve organizational goals.
Passion for the Girl Scout mission and commitment to empowering girls.
Ability to model behavior consistent with the Girl Scout Mission, Promise, Law, and values.
Ability to work effectively with people from diverse backgrounds.
Willingness to work a flexible schedule, including some evenings and weekends, occasional overnights as necessary and ability to travel as job requires.
Willingness to work in a flexible work environment, including satellite property, offsite from home office, public spaces, or other location as job requires.
Must be able to lift and move equipment weighing approximately 25 pounds.
Proof of meeting Oklahoma State requirements regarding auto licensing, driver’s license.

Nice To Haves

Knowledge of Girl Scouting a plus.
Bachelor’s degree or equivalent work experience preferred.

Responsibilities

Develops and implements a strategic recruitment plan for membership growth in designated geographic areas, with increased focus on Hispanic and emerging communities.
Organizes and conducts recruitment events to achieve membership recruitment goals and works with volunteer recruiters to conduct recruitment events in their geographic area.
Identifies and targets potential new Girl Scout members through community outreach, partnerships with schools and organizations, and social media campaigns.
Conducts presentations and workshops to educate families about the Girl Scout program.
Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to members of the council.
Provides support and guidance to troop leaders to equip them with the necessary skills for leading successful troops, to ensure quality programming and to increase member satisfaction.
Ensures a welcoming and comprehensive onboarding experience, easy access to resources, continual communication and learning opportunities for new troop leaders and volunteers.
Organizes member appreciation activities to foster loyalty and retention.
Provides timely problem solving and conflict resolution support when appropriate.
Establishes the appropriate volunteer administrative support team to accomplish priorities by selecting, appointing, and coaching volunteers.
Works with admin team to plan recruitment, learning, support and retention efforts.
Attends monthly meetings to provide information, mini-trainings and continued support to administrative team members, troop leaders and support volunteers.
Recruits, onboards and supports adult volunteers to serve as troop leaders, committee members, support staff, volunteer recruiters and various administrative roles.
Monitors membership trends and analyzes data to identify areas for improvement and adjust recruitment strategies accordingly.
Prepares regular reports on membership growth, retention rates, and performance.
Collaborates with local businesses, organizations, religious institutions and community leaders to promote Girl Scouting initiatives and increase visibility.
Participates in community events and festivals to connect with potential members and volunteers.
Provides high quality customer service by optimizing the use of technology, clarifying desired information, researching, locating and delivering findings.
Works with Membership Support Specialist to properly document all pertinent information in Salesforce to support conversion of leads.
Assists with volunteer appreciation activities, retreats, training conferences, and events.
Attends all regular staff meetings, department meetings, team meetings, and additional staff events when requested or assigned.
Promotes good working relationships with staff and volunteers.
Performs other duties as necessary or assigned.