Membership Manager

The Cottonwood Hotel•Omaha, NE

5d•Onsite

About The Position

The iconic Kimpton Cottonwood Hotel is seeking a charismatic, relationship-driven Membership Manager to lead the growth and culture of one of Omaha’s most coveted social memberships. This is not a traditional sales role - it’s an opportunity to become the face of a thriving community and sell a lifestyle rooted in history, hospitality, and unforgettable experiences. The Cottonwood has become a true local gem — a place people want access to, want to talk about, and want to belong to. We’re looking for someone who naturally connects with people, thrives in social settings, and knows how to create excitement around an exclusive experience. If you’re energized by networking, storytelling, hospitality, and building meaningful relationships, this role was made for you.

Requirements

2–4 years of experience in hospitality, sales, or membership programs
Proven ability to meet or exceed sales goals
Highly organized with attention to detail
Passion for guest service and high experiences preferred
Experience in high-end hospitality, boutique hotels, or private clubs
Strong communication skills verbal and written
Experience with CRM and/or billing management systems
High emotional intelligence, comfortable speaking to executives, and an outgoing personality.
Ability to prioritize and multi-tasking
Strong computer skills

Nice To Haves

Natural salesperson with strong networking and relationship-building skills
Outgoing, polished, and highly social personality
Passion for hospitality, luxury experiences, and community-building
Ability to confidently sell an exclusive lifestyle and membership experience
Strong organizational and communication skills
Experience in hospitality, membership sales, luxury retail, events, or client relations preferred

Responsibilities

Actively grow the club by building relationships, generating excitement around the membership experience, and converting interest into enrollment.
Create a warm, elevated, and highly visible member experience.
Develop engaging monthly activations and social experiences alongside Marketing, Culinary, and Banquets teams that keep members connected, excited, and engaged.
Cultivate relationships with local businesses, restaurants, retailers, and community partners to enhance the value and prestige of the membership program.
Deliver luxury-level concierge service by assisting with dining reservations, hotel stays, and personalized member requests while ensuring members feel recognized and valued at every touchpoint.
Manage the club CRM, member billing, dues, and reporting while tracking KPIs including membership growth, engagement, retention, and member spend.
Train and inspire front-line teams across the hotel to deliver seamless member recognition and elevated service experiences.
Create and distribute compelling monthly communications and newsletters that highlight upcoming experiences, club happenings, and exclusive opportunities.