Membership Manager

Davidson Hospitality Group•Omaha, NE

5d•Onsite

About The Position

The iconic Kimpton Cottonwood Hotel is seeking a charismatic, relationship-driven Membership Manager to lead the growth and culture of one of Omaha’s most coveted social memberships. This is not a traditional sales role - it’s an opportunity to become the face of a thriving community and sell a lifestyle rooted in history, hospitality, and unforgettable experiences. The Cottonwood has become a true local gem — a place people want access to, want to talk about, and want to belong to. We’re looking for someone who naturally connects with people, thrives in social settings, and knows how to create excitement around an exclusive experience. If you’re energized by networking, storytelling, hospitality, and building meaningful relationships, this role was made for you.

Requirements

Natural salesperson with strong networking and relationship-building skills
Outgoing, polished, and highly social personality
Passion for hospitality, luxury experiences, and community-building
Ability to confidently sell an exclusive lifestyle and membership experience
Strong organizational and communication skills
2–4 years of experience in hospitality, sales, or membership programs
Proven ability to meet or exceed sales goals
Highly organized with attention to detail
Communication: strong communication skills verbal and written
Experience with CRM and/or billing management systems
Soft Skills: high emotional intelligence, comfortable speaking to executives, and an outgoing personality.
Ability to prioritize and multi-tasking
Strong computer skills

Nice To Haves

Experience in hospitality, membership sales, luxury retail, events, or client relations preferred
Passion for guest service and high experiences preferred
Experience in high-end hospitality, boutique hotels, or private clubs

Responsibilities

Drive Membership Growth: Actively grow the club by building relationships, generating excitement around the membership experience, and converting interest into enrollment. Success in this role comes from your ability to sell the vibe, the history, the amenities, and the sense of belonging that makes The Cottonwood special.
Be the Face of the Club: Create a warm, elevated, and highly visible member experience. You’ll build authentic relationships with members, anticipate needs, and ensure every interaction reflects the exclusivity and energy of the club.
Create Buzz & Community: Develop engaging monthly activations and social experiences alongside Marketing, Culinary, and Banquets teams that keep members connected, excited, and engaged.
Build Strategic Partnerships: Cultivate relationships with local businesses, restaurants, retailers, and community partners to enhance the value and prestige of the membership program.
Own the Member Experience: Deliver luxury-level concierge service by assisting with dining reservations, hotel stays, and personalized member requests while ensuring members feel recognized and valued at every touchpoint.
Lead Operational Excellence: Manage the club CRM, member billing, dues, and reporting while tracking KPIs including membership growth, engagement, retention, and member spend.
Champion the Brand Internally: Train and inspire front-line teams across the hotel to deliver seamless member recognition and elevated service experiences.
Keep Members Connected: Create and distribute compelling monthly communications and newsletters that highlight upcoming experiences, club happenings, and exclusive opportunities.