Regional Medical Practice Manager
About The Position
Forge Health is a mission-driven outpatient mental health and substance use provider dedicated to providing the highest quality, affordable, and effective care to individuals, families, and communities in need. As the first and only behavioral healthcare provider with a proven, national payer-validated ability to drive clinical outcomes that span all areas of health, Forge Health is leading the charge in driving innovation, improving care delivery, and shaping the future of behavioral health care. At Forge, clinical care is paramount – it’s the heartbeat of our operations and the driving force in everything we do. The skill and compassion of our staff are the crucial components to extraordinary experiences and outcomes for those we serve. With our current clinical footprint in the greater Northeast, we have offices in New York, New Jersey, Pennsylvania, New Hampshire – and we’re growing! Come join us! The Regional Medical Practice Manager is responsible for overseeing day‑to‑day operations of the medication services across multiple behavioral health clinics, ensuring consistent workflows, strong referral relationships, and a high‑quality client and provider experience. This role provides leadership, coaching, and operational oversight, with a focus on access, revenue‑impacting processes, and adherence to organizational policies and procedures. Please note, hours may vary based on clinic operational needs, and the successful candidate will be located in NJ, PA, or NY.
Requirements
- 3+ years’ experience as an Office/Practice Manager in a healthcare environment
- 2+ years’ experience overseeing multiples sites/facilities
- Experience with verification of Insurance Benefits
- Knowledge of Substance Use Disorder, Mental Health, and Medication Management
Responsibilities
- Manage pharmacy communications, prior authorizations, and medication-related client concerns.
- Oversee after-hours call workflows, ensuring timely response and escalation.
- Maintain and optimize provider schedules to align with patient needs, productivity, and billing requirements.
- Participate in medical team rounds and implement operational changes based on audits, regulatory updates, and workflow improvements.
- Conduct client outreach and manage discharges in accordance with organizational policy.
- Resolve billing and documentation issues to support timely and accurate claim submission.
- Lead staff training, coaching, and performance management to ensure consistent workflows and service standards.
- Oversee issue resolution and documentation for client, staff, and referral source concerns related to medication services.
- Monitor compliance with state and regulatory requirements, census accuracy, and adherence to care and engagement policies.
- Review operational metrics and reports to ensure policy adherence and identify process improvement opportunities.
- Perform additional duties as assigned.
Benefits
- Competitive salary aligned with your experience
- Comprehensive paid time off package
- Annual time off to volunteer
- Parental leave
- Annual continuing education allocations
- Competitive medical, dental, and vision package
- Annual subscription to a leading meditation app
- An environment that fosters professional development including financing for advanced licensure and certifications
- Internal supervision opportunities
- Dedicated, motivated team and chance to be part of a highly ambitious medical startup
- Modern, elegant, and high-end work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
