Regional Medical Assistant Float (Bilingual Spanish Preferred)

VIPcare•Fort Pierce, FL

2d•$18 - $25

About The Position

The Regional Medical Assistant (MA) Float provides clinical and administrative support across multiple clinic locations to help deliver safe, high-quality, patient-centered care. Under the direction of a Physician, Physician Assistant, or APRN, the MA prepares patients for examinations, performs clinical procedures within the scope of practice, assists providers during visits, and supports front-office operations. This safety-sensitive role involves direct patient care and medication administration, with a focus on accuracy, professionalism, and attention to detail. The position supports Medicare Advantage patients in a value-based care model centered on preventive care and travels within an assigned region to support clinics and maintain a positive patient experience. The role includes collecting and documenting patient histories and vital signs; preparing patients and examination rooms; assisting with examinations, treatments, and in-office procedures; administering medications and immunizations as permitted; performing phlebotomy, laboratory testing, and diagnostic tests; and documenting care in the electronic medical record. The MA also supports patient communications and care coordination, Annual Wellness Visits, preventive care outreach, medical records, clinic inventory, and front-office operations. Regional travel is expected approximately 85% of the time, and the role also assists with onboarding and training team members across assigned locations.

Requirements

High school diploma or equivalent.
Current CPR/BLS certification, or ability to obtain it within organizational guidelines.
Knowledge of medical terminology, anatomy, physiology, and clinical office procedures.
Working knowledge of common medications and disease processes affecting the patient population served.
Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations.
Experience using electronic medical records (EMRs).
Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides.
Excellent customer service and telephone etiquette.
Strong organizational, prioritization, and time-management skills.
Excellent verbal and written communication skills to interact effectively with patients, providers, health plans, and internal and external partners.
Strong interpersonal skills and a collaborative, team-oriented approach.
Critical-thinking and problem-solving abilities.
Ability to maintain confidentiality and appropriately handle sensitive information.
Ability to work independently and manage multiple priorities in a fast-paced clinical environment.
Commitment to exceptional patient care and a positive patient experience; cultural sensitivity to the needs of Medicare and other patient populations served.
Reliable personal transportation and willingness to travel within the assigned region approximately 85% of the time.
Ability to perform clinical physical activities, including patient positioning and transfers; frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements.
Manual dexterity and fine motor skills sufficient to perform clinical procedures, administer medications, collect specimens, and operate medical equipment.
Ability to lift, carry, push, or move equipment and supplies weighing up to 15 pounds and assist with heavier patient transfers when appropriate.
Ability to sit or stand for extended periods, and visual acuity and hearing sufficient to safely perform essential job functions, with or without reasonable accommodation.
Ability to operate standard office equipment, computers, telephones, and clinical devices.
Reliable transportation to scheduled work locations and shifts.

Nice To Haves

Completion of an accredited Medical Assistant program; CMA, RMA, NCMA, CCMA, or equivalent certification.
At least one year of experience as a Medical Assistant in a physician practice, outpatient, or ambulatory care setting.
IV Therapy certification, where permitted by state regulations.
Phlebotomy experience.
Bilingual Spanish.
Knowledge of medical coding principles.
Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows.

Responsibilities

Welcome patients and collect and document patient histories, medications, allergies, preventive care information, and other relevant clinical information in the EMR.
Measure, document, and report vital signs and clinical observations; prepare patients and examination rooms for provider visits.
Assist providers with examinations, treatments, and in-office procedures, and explain provider instructions and follow-up care as directed.
Administer oral and injectable medications, immunizations, and treatments as directed and permitted by state regulations.
Assist with wound care, dressing changes, bandaging, eye and ear irrigation, and other clinical procedures.
Initiate and monitor IV infusions when appropriately trained and permitted by state regulations.
Perform phlebotomy, prepare laboratory specimens, conduct CLIA-waived testing, and complete required quality controls and testing logs.
Perform diagnostic testing, including EKGs, vision screenings, pulse oximetry, peak flow testing, spirometry, oxygen administration, inhalation treatments, PT/INR testing, and glucose testing.
Clean, disinfect, and sterilize reusable instruments and dispose of contaminated materials according to infection-prevention standards.
Document patient encounters, treatments, test results, procedures, supplies, and telephone encounters in the EMR.
Conduct patient communications, including appointment and medication reminders, transitional care outreach, and preventive care outreach.
Support Annual Wellness Visits by preparing Health Risk Assessments, updating preventive care records, and completing required documentation.
Assist with patient outreach, preventive screening scheduling, care coordination, and maintenance of patient medical records in accordance with organizational policies and HIPAA requirements.
Manage front-office tasks, including answering calls, greeting patients, scheduling, registration, check-in/check-out, referrals, prescription refill coordination, and routing inquiries.
Monitor and help order medical, pharmaceutical, and clinical supplies; assist with office and clinical inventory.
Collaborate with providers, clinical staff, and front-office personnel to support efficient clinic operations.
Travel within the assigned region to provide clinical support across multiple clinics, adapting to different workflows and operational needs while maintaining consistent patient care standards.
Assist with onboarding and training new team members across assigned clinic locations.
Perform other duties as assigned.