Regional Manager- Temple, Tx Area

7Crew Enterprises•Temple, TX

About The Position

As a Regional Manager at 7 Brew Coffee, you oversee multiple stands and drive operational success while embodying the company’s mission to “brew smiles one cup at a time.” You ensure Stand Managers and their teams deliver exceptional customer experiences, maintain operational excellence, and uphold 7 Brew’s culture across the region. You support Stand Managers and team members through timely communication, regular stand visits, meetings, guidance, and accountability. You oversee financial performance, inventory, scheduling, sales growth, leadership development, customer service, and compliance with company, health, safety, and cleanliness standards. You also champion a positive, inclusive culture and consistent brand standards throughout the region.

Responsibilities

Be accessible to Stand Managers, team members, and upper management by phone, text, email, and other communication platforms, responding promptly and providing support and solutions.
Attend required leadership, regional, and stand-level meetings.
Regularly visit stands to support teams, reinforce processes, and assess performance.
Provide constructive feedback and hold Stand Managers accountable for customer service, efficiency, financial performance, scheduling, inventory management, and team development expectations.
Achieve COGS and labor goals through oversight of stand operations, inventory management, and scheduling practices.
Monitor regional financial metrics, identify trends, and implement corrective actions to support profitability.
Collaborate with Stand Managers to optimize inventory ordering, reduce waste, and maintain cost efficiency and quality.
Identify, mentor, and develop high-potential Stand Managers and Shift Leads through tailored training, resources, and growth opportunities.
Conduct regular performance reviews with Stand Managers, setting goals, addressing challenges, and recognizing successes.
Analyze sales data and develop strategies to increase customer traffic, average ticket size, and customer loyalty.
Collaborate with upper management to align regional sales initiatives with company-wide objectives.
Champion 7 Brew’s culture of positivity, kindness, and hustle, promoting fast, fun, and friendly service and an inclusive, collaborative environment.
Encourage team-building activities and community outreach events.
Model 7 Brew’s core values and inspire teams to uphold the brand’s reputation.
Maintain quick wait times, including the target drive-thru time of 3:30, and ensure customer service meets brand standards.
Implement upper-management directives consistently across stands, including processes, procedures, and quality standards.
Conduct regular stand audits for compliance with health, safety, and cleanliness standards and promptly address deficiencies.
Use performance metrics and customer feedback to identify improvement opportunities and recognize successes.