Regional Manager - Final Mile Greater Lakes Region

Tractor Supply Company•Merrillville, IN

3d•Hybrid

About The Position

The Regional Manager manages day-to-day delivery network operations within the assigned region, with a focus on timely, efficient, and high-quality customer deliveries. The role works with Territory Managers, Delivery Specialists, Store Operations, Direct Sales, and the SSC Final Mile team to improve performance, resolve operational challenges, and enhance the customer experience. The Regional Manager leads regional supervisors and delivery drivers, reviews operational and financial results, and ensures delivery operations comply with relevant laws, regulations, and company policies. The role has hybrid/flexible working conditions and requires travel up to 50%.

Requirements

At least 5 years of proven experience managing delivery teams, supply chain, transportation, retail operations, or Final Mile delivery operations.
High school diploma or equivalent.
Valid driver's license with a clean driving record.

Nice To Haves

Bachelor’s degree in business, logistics, or a related field.
Strong leadership and team management skills, including the ability to motivate and coach a diverse group.
Commitment to safety, quality control, and continuous improvement.
Ability to think strategically while maintaining a hands-on approach to operational challenges.
Excellent problem-solving skills and ability to address issues quickly and effectively.
Ability to work in a fast-paced, dynamic environment with changing priorities.
Strong verbal and written communication skills and ability to interact professionally with customers, team members, and leadership.

Responsibilities

Implement Final Mile delivery strategies to improve efficiency, reduce costs, and increase customer satisfaction.
Lead, mentor, and manage Territory Supervisors and Delivery Drivers in the assigned region.
Partner with the SSC Final Mile team to evolve processes that maximize safety, efficiency, and customer satisfaction.
Analyze safety, on-time delivery, order accuracy, delivery efficiency, and customer satisfaction metrics to identify improvements.
Use logistics technology, including route optimization software and tracking systems, to improve real-time visibility and control of Final Mile operations.
Maintain effective communication across levels to support end-to-end service delivery.
Partner with HR on regional hiring, training, and onboarding.
Ensure compliance with applicable laws, industry regulations, and company policies for delivery operations.
Conduct regional business reviews covering operational performance, customer satisfaction, and financial results for leadership.