Regional Manager

American Landmark Management, LLC • San Antonio, TX

3h • Onsite

About The Position

American Landmark Apartments is seeking an experienced, motivated, and hands-on Senior Regional Manager to oversee a portfolio of Class A+, multi-family communities located in San Antonio, TX. American Landmark Apartments is a rapidly growing multifamily owner-operator in the United States, based in Tampa, FL, with a portfolio of approximately 35,000 units across multiple states. The company emphasizes career development, offering equal opportunities for growth from within, supported by strong training and mentorship programs. They are committed to asset enhancement through superior personnel, meticulous maintenance, and revenue enhancement, with timely and accurate information management as a foundation for objectives. The Regional Manager will assist in developing and monitoring company policies and procedures, recruit, train, develop, and supervise Community Managers, and share responsibility for maintaining the physical asset and performance of assigned properties.

Requirements

• Minimum 4 years working in the apartment industry in an equivalent role.
• The willingness to deliver excellent customer service as an important part of the community team providing a high-quality living environment.
• A team player with a positive attitude is a must.
• Awareness of community curb appeal, maintaining work area and office area in a clean and orderly manner.
• Always maintain professional appearance and attitude.
• Must have working knowledge of Microsoft Office, the Internet, and RealPage/LRO management software.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Nice To Haves

• College degree preferred.
• The CAM and/or CPM certification is highly recommended.

Responsibilities

• Travel to properties as needs arise to assist in day-to-day operations, property condition, and overall staffing support and mentoring.
• Resolve resident relation issues.
• Inspect properties to ensure the highest standards are maintained; evaluate maintenance, grounds, and housekeeping operations in areas of efficiency.
• Coach, mentor, and train conflict management to portfolio associates.
• Lead the team to provide above and beyond customer service to all residents and prospects.
• Build, monitor, and make recommendations on budget performance and prepare monthly or quarterly summary reports.
• Assist and monitor with Lead Prospect Management Systems.
• Assist in innovative and effective marketing campaigns.
• Assist the team in executing the business plan of each property.
• Ensure a professional appearance and attitude for yourself and all property employees.
• Ensure thorough knowledge, implementation, and enforcement of all policies and procedures of American Landmark and its affiliated companies; ensure through constant supervision and review that all personnel in all departments are operating within those regulations.
• Oversight of the leasing of the property; through supervision of the office and leasing personnel, ensure all sales techniques and methods required by the management company are being used effectively and in a professional manner.
• Oversight for ensuring that all personnel respond to resident requests or complaints in a timely, efficient, and courteous manner.
• Generate various reports, i.e., Company-required reports and as requested from Corporate Management.
• Maintain a resident retention program, i.e., newsletter, resident referral program, or social activities.
• Ensure that all personnel in all departments always operate within OSHA standards and company safety policies.
• Report any unusual, extraordinary circumstances regarding the residents or the property.
• Seek educational opportunities and self-improvement for personal growth and development.
• Other projects and responsibilities as assigned by Management.

Benefits

• Market competitive salary
• Comprehensive insurance coverage to include Medical, Life, Dental, Vision, Long and Short-Term Disability
• Three weeks’ paid vacation per year
• Industry competitive bonus structure to include move-ins and renewal pool
• Education/Tuition Reimbursement
• 401K Retirement Plan w/ 4% match
• 30% rent discounted apartment
• Cell phone allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree