Regional Manager

Parkbridge•Innisfil, ON

5d•CA$90,000 - CA$96,000•Hybrid

About The Position

As Regional Manager, you will be responsible for the overall operational, financial, and resident experience performance of a portfolio of residential communities across Ontario's Niagara, Hamilton, Goderich, and Sarnia regions. Reporting to the Regional Director, Residential Operations, Land Lease East, you will lead and develop a team of Community Managers and, through them, oversee a diverse team of on-site professionals, including maintenance, grounds, administration, and seasonal staff. You will provide strategic direction, operational guidance, and coaching to support high-performing teams and thriving communities. Key responsibilities include budget development and management, capital planning, operational excellence, resident relations, team leadership, and ensuring the effective management and long-term success of your portfolio. At Parkbridge, community is more than where we work, it's who we are. Guided by our values of Community, Authenticity, Respect, and Excellence, we create exceptional experiences for our residents, guests, employees, and partners. If you share our vision to help build memories that will last a lifetime, we encourage you to apply today!

Requirements

Proven experience in property operations within the real estate, residential housing, hospitality, or related industry.
Demonstrated success leading multi-site operations and delivering strong operational and financial results.
Experience leading, coaching, and developing teams, including people leaders and front-line employees.
Strong financial acumen with experience managing operating budgets, capital expenditures, and business performance metrics.
Excellent communication, and relationship management skills, with the ability to influence and collaborate across all levels of the organization.
Strong problem-solving and decision-making capabilities, with a focus on continuous improvement and service excellence.
Ability to effectively manage multiple priorities and operate in a dynamic environment.
Experience working with property management systems and Microsoft Office applications; Yardi experience is considered an asset.
High degree of professionalism, integrity, and accountability.
Willingness and ability to travel regularly throughout the assigned portfolio.
Post-secondary education in Business, Real Estate, Property Management, or a related discipline.

Nice To Haves

Yardi experience is considered an asset.

Responsibilities

Determine staffing requirements across the portfolio in alignment with operational needs and approved budgets.
Recruit, develop, and retain high-performing community managers and community-level team members.
Partner with Human Resources on employee relations matters, including recruitment, performance management, disciplinary actions, and terminations.
Lead performance and development discussions for community managers, providing regular coaching, feedback, and support.
Review and approve compensation recommendations and workforce changes in accordance with company policies and guidelines.
Support succession planning and identify development opportunities to strengthen leadership capability across the portfolio.
Foster a culture of accountability, collaboration, inclusion, and continuous improvement.
Ensure compliance with applicable employment legislation, company policies, and operational standards.
Promote a strong culture of health and safety by ensuring incidents are reported, investigated, and appropriately addressed.
Approve budgeted expenditures and ensure effective stewardship of community assets.
Conduct regular site visits and property inspections to maintain operational and service standards.
Review and approve equipment and capital requirements in partnership with Community Managers.
Ensure the successful execution of annual capital improvement and maintenance programs.
Monitor safety, risk management, loss prevention, and regulatory compliance across all communities.
Approve and oversee third-party service providers and contractual relationships for assigned properties.
Provide support and direction during after-hours emergencies and other operational situations, as required.
Prepare and submit annual operating budgets and maintain overall budget accountability for each property within the portfolio.
Monitor and manage revenue and expense performance across assigned communities.
Develop annual occupancy and lease-up projections and implement strategies to achieve established targets.
Review monthly financial statements, analyze variances, and implement corrective action plans where required.
Maintain accurate rent rolls and resident records in partnership with Community Managers.
Ensure timely rent collection and effective management of receivables across the portfolio.
Review monthly property accounting reports and ensure financial accuracy and compliance.
Assist with development and acquisition pro forma budgets and financial analyses as required.
Ensure internal controls and company policies are adhered to and recommend process improvements where appropriate.
Foster positive resident relationships through effective communication and community engagement.
Respond to escalated resident concerns in partnership with Community Managers and work toward timely resolution.
Support Community Managers in developing resident engagement initiatives and community events.
Promote a resident-first culture and ensure a high level of customer service across all communities.
Ensure the resident experience reflects Parkbridge's values and commitment to excellence.