Regional Manager - RTS Wayne

Regional Transit Service•Lyons, NY

About The Position

The Regional Manager of RTS Wayne is a safety-sensitive position responsible for providing safe, reliable, cost-effective public transportation to the community. The role manages all aspects of the company, including daily operations, service deployment, staffing, employee performance and development, business development, customer and community relations, budgeting, vehicle maintenance, and Article 19-A compliance. The position reports to the Director of Regional Operations.

Requirements

Bachelor's degree in Business Management or a related field.
At least five years of experience working as a manager.
At least one year of experience working in the transportation industry.
An equivalent combination of education and experience sufficient to successfully perform the essential duties.
Ability to effectively lead employees and provide constructive, timely feedback.
Excellent verbal and written communication skills.
Excellent problem-solving skills.
Strong computer skills, including basic knowledge of Computer Aided Dispatch/Auto Vehicle Location (CAD/AVL), Lawson, and UKG HRIS.
Intermediate knowledge of MS Windows, MS Outlook, MS Word, MS Excel, and MS PowerPoint.
Ability to perform varied duties requiring considerable judgment, work independently, devise methods, adapt standard procedures, and make decisions guided by precedent and established policies.
Ability to work from defined objectives and broad, varying policies, procedures, rules, or precedents; plan and arrange work with some functional guidance from a supervisor.
Excellent interpersonal skills and ability to build effective relationships with diverse constituencies.
Excellent customer service skills and a customer-focused approach.
Ability to analyze data, produce reports, develop budgets, and deliver presentations.
Strong time management skills and ability to manage multiple projects simultaneously.
Self-motivated and self-directed, with the ability to work independently and as part of a team.

Nice To Haves

Experience in the public transportation industry.

Responsibilities

Oversee daily operations of RTS Wayne, including service, operations, scheduling, and payroll.
Manage administrative and operational personnel, including interviewing applicants, supervising and directing daily tasks, communicating expectations, evaluating performance, issuing discipline, and providing feedback.
Provide training and support to employees as needed.
Oversee vehicle maintenance and record-keeping; arrange and track preventative maintenance, emergency repairs, fueling, and cleaning.
Maintain compliance with applicable government regulations and RGRTA policies, including Article 19-A and Vehicle Inspection Reports; devise, implement, and enforce policies, procedures, and practices.
Review, analyze, and improve routes based on operating costs and revenues, driver logs, and customer requests; modify the service delivery model to maximize route efficiency.
Forecast expenses and develop the annual budget; operate within the established budget by authorizing expenditures, maintaining operational efficiency, and reducing overhead costs.
Manage customer relations by responding promptly to customer complaints and questions.
Manage community relations and promote public transportation through outreach, presentations, meetings, and interaction with government officials.
Identify potential subsidy partners and coordinate with and assist Business Development in developing subsidy agreements, including financial analysis, route development, and scheduling.
Record, compile, and report key performance indicator data on a daily and/or monthly basis.
Track and reconcile ridership, farebox collection, and bus pass sales; prepare and check daily receipts.
Provide input on procurement, fleet, and facility needs.
Provide backup oversight for adjacent companies, RTS Seneca and RTS Ontario.
Provide input to strategic planning initiatives for RTS Wayne, the Regional Operations Department, and RGRTA as a whole.
Perform other duties as assigned.