Regional Manager, GTA

Commercial Cleaning Services•Toronto, ON

1d•CA$70,000 - CA$85,000•Onsite

About The Position

At Commercial Cleaning Services (CCS) we’re on a mission to create clean, safe, and attractive environments where people can work, learn, and enjoy. With services across Canada, and over 1500 employees, we’re committed to consistently delivering exceptional quality work. CCS, a Black and McDonald company, is currently seeking a Regional Manager to support our growing operations team in the GTA.

Requirements

5-7 years’ experience in the facility services industry in a leadership role
Experience managing multiple clients in different sectors
Post secondary education in business or a related field
Strong knowledge of best practices in the cleaning industry including cleaning processes, environmentally sustainable products, tools, equipment and machinery
Commitment to continuous improvement and development
Excellent planning and organizational skills
Proven leadership skills with the ability to motivate and develop high performing teams
Excellent verbal and written communication skills
Experience with Microsoft 365 and technology skills
Security Clearance(s)
Valid G-Class Driver’s License
Applicants must be legally authorized to work in Canada, without sponsorship.

Responsibilities

Manage a team of area and site managers responsible for the delivery of safe, quality, outcomes-based cleaning programs at multiple client facilities in the GTA
Develop and implement site-specific operational plans in accordance with the scope of work and established service levels and budget
Ensure adequate staffing levels and resource allocation to meet contractual requirements and operational demands
Coordinate and oversee periodic cleaning programs, including floor care, carpet cleaning, high dusting, window cleaning, and other scheduled project work
Ensure that each client receives exceptional customer service by anticipating potential needs and responding to complaints or issues
Investigate and resolve client complaints promptly while ensuring appropriate follow-up and documentation
Ensure all services are delivered in accordance with company and industry policies, standards and certifications
Submit and track facility maintenance and repair work orders, ensuring timely completion and communication with clients and finance department
Conduct regular site inspections and audits to ensure compliance with company quality standards, client requirements, health and safety regulations, and applicable collective agreements
Prepare reports for clients to demonstrate consistent quality services are delivered in accordance with Service Level Agreements and KPIs
Provide coaching, guidance, and performance management support to managers and employees
Resolve complex employee relations issues, including workplace conflicts, attendance concerns, performance matters, and disciplinary situations in consultation with Human Resources
Support recruitment, onboarding, training, succession planning, and employee development initiatives
Promote employee engagement and foster a positive workplace culture aligned with company values
Other duties as required