Regional Manager

ADVANCE KIDS GROUP•Rancho Cordova, CA

6d•$100,000 - $115,000•Hybrid

About The Position

The Regional Manager will train and supervise Administrators at CCH regarding regulatory requirements in upholding state agency and contract requirements. This role involves training and supervising administrators on staff management, including disciplinary actions, rewards, and investigations, in partnership with HR. The Regional Manager will oversee all performance reviews to ensure timely delivery by Administrators and Leads, monitor administrator schedules for accurate supervision, and review program adherence to design. Key responsibilities include ensuring Biopsychosocial Assessments are completed within 7 days of resident admission, reviewing and approving various reports (IBST, ISP, SIR, PRRs) before submission, and identifying trends in SIRs/PRRs to collaborate with the QBMP for resolution. The role also involves partnering with the Senior Clinical Director (SCD)/Trainers to ensure clinical staff provide necessary training on identified trends, and overseeing required trainings and CEUs for residential programs. The Regional Manager will attend meetings with CCL, DDS, and Regional Centers, support Administrators with educational rights and school placement referrals, and aggregate data for audits and annual reporting. They will conduct record audits, prepare staff for QA interviews, and create monthly and 6-month restraint reports. The position may require filling in as Administrator during vacancies and supporting hiring efforts. Maintaining RBT certification, including PDUs, supervision trackers, and renewal, is also a requirement.

Requirements

Quality Control: Ability to be detail oriented with few errors. Should be able to stay focused without being easily distracted. Checks own work for accuracy. Excellent organizational skills are required.
Integrity: Ability to be honest and has internal guiding principles that are not compromised. Treats others with respect. Represents AK philosophy. Represents self and company in a professional manner. Understands and adheres to all company policies and procedures.
Communication: Excellent communication skills including writing skills and demonstrated ability to structure large amounts of information in a written document that is clear and easy to understand. Effective interpersonal communications with staff at all levels. Respond to emails and phone calls in a timely manner (within 48 hours when not on LOA or sooner if urgent). Direct all concerns/problems to the director(s) you support. Communication that involves informing or seeking of approval should be submitted to the director(s) you support. Information that is of confidential nature is never to be discussed with others without the approval of the director(s).
Relationships: Ability to build positive business relationships with others through good interpersonal and group communication skills. Maintains a positive attitude.
Adaptability: Ability to be adaptable and flexible, embrace change and see it as an opportunity. Welcomes and applies feedback to improve performance.
Accountability: Every team member is 100% accountable to the team. Accept responsibility for your respective contributions to the failures and errors of the team. Refrain from assuming that he/she knows the intention of another member. Concentrate efforts on solutions and refrain from complaining, finger pointing, passing on of accountability. Ability to follow directions and to set and achieve goals. Notifies director(s) when there is a lack of progress or significant gains of subordinates.
Teamwork: Ability to handle team conflict. Ability to work collaboratively with others. Respect the opinions and positions of fellow team members. Allow others to speak freely and respectfully before commenting or responding.
Decision-making: Ability to wade through information, comprehend what’s relevant, make a well-considered decision, and take action based on that decision.
Cognitive Attributes: Basic Problem-Solving Skills, Critical Thinking Skills, Creative Thinking Skills, Ability to Learn, Absorptive Capacity.
Strategic Attributes: Ability to Prioritize, Complex Problem-Solving Skills, Adaptability.
Social Attributes: Communication Skills, Social Awareness Skills, Social Judgment Skills, Collaboration Skills, Relationship Building Skills, Multicultural Awareness and Sensitivity.
Supervision: 1 year of supervisory experience required.
Education and/or Experience: Minimum of a High School Diploma. A minimum of 1 year of prior experience as an Administrator of a residential facility. A minimum of 3 years of prior experience providing direct supervision and special services to persons with developmental disabilities.
Must be able to pass criminal background check; reference checks; provide a negative TB test; immunizations; education verification; current driver’s license and proof of valid auto insurance.
Must have reliable means of transportation; availability to work a minimum of 40 hours per week; experience scheduling travel arrangements for management; strong knowledge of MS Office, including Word, Excel, and PowerPoint.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Train and supervise Administrators at CCH regarding regulatory requirements in upholding state agency and contract requirements.
Train and supervise administrators regarding staff management including disciplinary/rewards/investigations (partnering with HR as needed).
Oversee all performance reviews to ensure timely delivery by Administrators and Leads.
Monitor all administrator schedules and ensure accurate supervision is maintained.
Review and monitor programs adherence to program design.
Ensure Biopsychosocial Assessment is conducted as part of intake within 7 days of resident admission at CCH, conducted with the administrator.
Review IBST, ISP, SIR, PRRs, Shared Information Reports prior to submission, ensuring timely submission.
Notice trends in SIRs/PRRs and collaborate with the QBMP to ensure trends are addressed.
Partner with Senior Clinical Director (SCD)/Trainers in ensuring trainings are conducted by clinical staff in addressing trends per regulations.
Oversee and ensure required trainings and CEUs and follow-up quizzes are conducted according to regulations within our residential programs (utilizing Relias or create as needed).
Oversee medication administration training, audits, and quality assurance monitoring within the residential programs.
Attend Meetings with CCL, DDS, and Regional Centers as needed.
Support to Administrator for educational rights and school placement referral upon intake, and as needed for IEP process.
Aggregate data in prep for audits and annual reporting (working with our CCH Administrators) to prep for the Alta quarterly QA and DDS 6-month audits.
Conduct planned and unplanned patient/client/personal record audits, communicating with the SCD when needed.
Prepare staff for QA interviews.
Create individualized monthly and 6-month restraint reports and submit them to Alta.
Fill in as Administrator during vacancies.
Support hiring efforts as needed.
Maintain RBT certification including PDUs, supervision trackers, and renewal.