Regional Manager of Operations - Salt Lake City, Utah

NVA•Salt Lake, UT

About The Position

The Regional Manager of Operations provides operational leadership, strategic partnership, and people development to a portfolio of veterinary hospitals within an assigned territory. The role manages professional associates and/or supervisors and is accountable for the performance and results of the hospitals and hospital leaders under its purview. The manager adapts plans and priorities to address resource and operational challenges, keeping hospitals aligned with NVA’s business plan, policies, and standards. Decisions are guided by policies, available resources, and the broader business plan, with moderate guidance from the Division Leader as needed. The role serves as an operational expert and provides guidance to hospital leaders, teams, and cross-functional partners. It works closely with Medical Operations and hospital medical leadership on nursing operations, Standards of Care and other medical initiatives, and DVM retention and recruiting. The manager analyzes financial and operational performance, develops and tracks improvement plans, supports client growth and satisfaction, and leads adoption of systems and initiatives. The role also coaches hospital leaders and supports onboarding and transitions of new hospitals. This is a field-based position requiring travel up to approximately 80% of the time. Regular travel to supported hospitals, site visits, meetings, presentations, computer use, and periods of standing or walking are required as business needs dictate. Job requirements and responsibilities may change based on business needs.

Requirements

At least 4 years of multi-site business operations experience; experience with 10 or more locations is ideal.
Strong time-management and organizational skills, with the ability to balance multiple priorities.
Sound judgment, problem-solving skills, and effective decision-making ability.
Ability to translate strategy into action and connect hospital operations to NVA’s purpose and vision.
Ability to use data and analytics to identify business insights and develop pragmatic solutions.
Demonstrated skill in coaching and developing leaders, providing candid feedback, and building high-performing teams.
Ability to manage a range of unique sites and apply business and operational excellence principles to each hospital’s needs.
Willingness to travel up to approximately 80% of the time.
Outstanding communication skills; models emotional intelligence, humility, and empathy.
Bachelor’s degree or equivalent education.

Nice To Haves

Veterinary, animal health, or human health management experience.

Responsibilities

Provide operational leadership to veterinary hospitals in the territory and align their work with NVA standards, initiatives, and business goals.
Serve as the primary liaison between hospital leadership and the NVA Support Center.
Be accountable for operational, financial, and cultural performance across supported hospitals.
Adapt divisional and territory plans to hospital needs, resource constraints, staffing changes, and emerging operational challenges.
Make decisions in line with policies, resources, and the business plan, seeking guidance from the Division Leader when needed.
Provide operational expertise and guidance on practice management, financial performance, and NVA initiatives.
Analyze financial performance and operational metrics, including P&L, budgets, labor costs, revenue growth, reputation management, and referral coordination, to identify trends and improve profitability.
Collaborate with the Division Leader on hospital improvement plans, analyze financial health, diagnose issues, and implement changes.
Develop action plans, track performance metrics, and report results to leadership.
Train hospital leaders in NVA financial and operational systems, processes, and reports, including through new-leader onboarding.
Assess hospital operations, share best practices, and implement process improvements in medical, nursing/technical, and customer service areas.
Partner with Medical Operations and hospital medical leadership to support Standards of Care and other medical-based initiatives.
Support nursing labor, workflow, staffing, training, and technician utilization in partnership with hospital and medical leadership.
Support DVM retention and recruiting in partnership with Medical Operations and hospital leadership.
Develop and implement territory business strategies to promote growth, operational excellence, and client satisfaction.
Monitor and improve client experience, retention, and new-client growth.
Provide hospital marketing expertise and best practices, including referral coordination and online reputation management.
Support implementation of new technologies, systems, and initiatives, including PIMs, inventory, and Dayforce.
Champion NVA initiatives and change-management efforts to support adoption at the hospital level.
Support onboarding and transition of new hospitals, including training and development, change and risk management, and initial operational assessments.
Support hospitals with acute site needs by problem-solving, driving change, and enabling growth.
Coach, mentor, and support hospital leaders to strengthen leadership capability and accountability.
Oversee onboarding and training of new hospital leaders and support continued development in financial, operational, and leadership skills.