Customer Outreach Specialist - Salt Lake City, Utah

Regions Bank•Salt Lake City, UT

1d•$37,750 - $44,940•Hybrid

About The Position

At Regions, the Home Improvement Financing Customer Outreach Specialist is responsible for performing calls to customers who have home improvement loan(s) with Home Improvement Financing and helping ensure contractor and customer relationships are strong. Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefitting both the contractor partner and the homeowner. This entry-level role plays an important part in capturing the customer experience, supporting customers throughout their projects, and helping ensure contractor accountability and compliance with loan servicing requirements.

Requirements

High School Diploma or GED
One (1) year of customer service or related experience
Ability to multi-task and work in a fast-paced environment
Ability to remain calm and focused in stressful situations
Ability to work on a team
Demonstrated professionalism and self-motivation
Excellent customer service skills
Excellent verbal and written communication skills
Strong attention to detail
Strong computer skills, including Microsoft Office Suite
Strong typing skills with emphasis on speed and accuracy

Responsibilities

Performs calls for applications with home improvement loans that the Bank would like to further review
Processes Positive Confirmation (PC) calls and extra steps associated with PC calls in a timely manner to limit delaying payment to the contactor
Reviews and updates each account as needed
Maintains high level of customer service and accuracy in all job functions
Meets required production levels for call quality and quantity
Returns email and voicemail communications promptly
Recommends appropriate action if further review is necessary and raises any observations or concerns to Management, Sales, Credit, and/or Customer Relations in a timely fashion as needed
Contacting customers to confirm project status and completion.
Conducting customer outreach regarding loan and project-related matters.
Reviewing loan terms and answering general financing questions.
Documenting customer interactions and project updates.
Filing complaints through CCC when appropriate.
Coordinating with Customer Relations and other business partners.
Supporting special projects and other departmental initiatives as assigned.