(Grocery) Regional Manager of Cut Produce

Fresh Food Concepts, LLC•Greensboro, NC

About The Position

The Regional Manager of Cut Produce Kiosks oversees operations, sales, and distribution of cut produce products across franchisee-run kiosks in an assigned region. The role works with franchisees, host locations, sales teams, and supply chain personnel to maintain company standards, improve operational efficiency, meet sales targets, and drive growth. It supports franchisee success in alignment with GBC Food Services, LLC’s “win-win-win” model, emphasizing mutual benefit for the company, franchisees, and customers. The position reports to the Director of Franchisee Operations. The Regional Manager provides guidance to franchisees, ensures compliance with brand standards, supports marketing strategies, and drives operational excellence. The role also oversees regional operations, develops sales strategies, supports recruitment and new openings, conducts audits and store visits, and reports on performance. Regular travel within the assigned region and occasional national travel are required. The work involves a dynamic retail environment focused on fresh produce quality and safety, with regular visits to franchise locations and extended periods in cold environments such as coolers.

Requirements

Bachelor’s degree in Business Administration or a related field.
Minimum of 8 years of relevant experience.
Comprehensive understanding of business and finance concepts.
Excellent communication and interpersonal skills.
Proficient managerial and diplomacy capabilities.
Mastery of Microsoft Office Suite.
Outstanding organizational, analytical, and problem-solving abilities.
ServSafe Manager Certification upon joining or ability to acquire it within an agreed timeframe after hiring.
Ability to lift up to 25 pounds, especially when handling produce crates.
Ability to travel regularly within the assigned region and occasionally nationally.
Ability to spend extended periods in cold environments such as coolers.
Prolonged periods of sitting at a desk and working on a computer.

Responsibilities

Analyze profit and loss statements and implement strategies based on them.
Attend sales meetings and report on them.
Conduct and document regular store visits.
Uphold Supreme Service Solutions operational standards.
Support store recruitment, new openings, and transitions.
Build strong relationships with store managers and franchisees.
Oversee sales flow and devise strategies for sales improvement.
Manage Menu items bar operations until franchisee takeover.
Recruit and supervise local chefs and franchisees.
Serve as the primary point of contact for the designated region.
Report to the Director of Franchisee Operations.
Execute compliance audits.
Champion initiatives to boost regional sales.
Ensure franchisee orders meet set targets.
Understand and advise on Steritech audits.
Evaluate and improve company efficiency and effectiveness, business procedures, and day-to-day operations.
Prioritize safety and adequacy of work environments.
Enhance customer satisfaction through policy and procedure adjustments.
Oversee all operations for the designated region.
Compile weekly reports on regional operations.
Represent the company positively to stakeholders.
Organize and manage Menu items Chef replacements and operational contingencies.
Spearhead hiring and training efforts for Regional Managers and Field Supervisors.
Coordinate and manage schedules for department managers.
Conduct timely performance evaluations.
Oversee disciplinary actions and terminations in alignment with company policy.
Pursue continued personal and professional development.