Regional Manager, Customer Success (West Coast)- Legal Tech
Reed Technology•Washington, NV
•$98,500 - $183,000•Remote
About The Position
The Regional Manager, Customer Success leads a team of consultative professionals supporting Large Law firms to realize value from LexisNexis research, drafting, analytics, and AI‑powered workflow solutions. This role owns the regional customer success motion, ensuring strong adoption, workflow transformation, retention, and usage growth. You will combine people leadership, executive presence, and a modern customer success approach focused on measurable business outcomes.
Requirements
- Bachelor’s degree and B2B SaaS experience required, with legal industry exposure preferred; JD strongly preferred
- Experience leading consultative, customer‑facing teams in legal technology, enterprise software, customer success, or related environments
- Strong understanding of large law firm workflows, stakeholder dynamics, and AI‑enabled legal research and drafting
- Proven ability to coach teams on strategic account planning, stakeholder engagement, and value‑based conversations
- Experience using customer health, engagement, and usage data to guide account strategy and improve outcomes
- Comfort working with CRM, customer success, analytics, and AI‑enabled tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms
- Demonstrated executive presence, commercial acumen, and change leadership capability
Responsibilities
- Lead and develop a high‑performing team responsible for adoption, workflow transformation, customer value, and retention across Large Law accounts
- Own regional customer success strategy and execution, including customer health, value realization, retention, and usage growth
- Coach team members to act as trusted advisors and create tailored success plans aligned to customer goals and workflows
- Partner cross‑functionally with Client Managers, Sales, Product, Marketing, and Enablement on strategic account planning and reviews
- Use customer health, engagement, and usage data to prioritize accounts and address adoption or change management challenges
- Drive continuous improvement in retention and expansion through insight‑led customer engagement
- Represent the voice of the customer by sharing actionable insights with leadership and product teams
Benefits
- Shared parental leave
- Study assistance
- Sabbaticals
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
