Customer Success Manager (Remote - US West Coast)

Synera GmbH•Los Angeles, CA

1d•Remote

About The Position

At Synera – the AI Agent Platform for Engineering – we’re redefining how the world’s most complex industries develop products. Backed by a world-class partner ecosystem including AWS, Autodesk, UiPath, Capgemini, McKinsey, and Accenture, and trusted by teams at BMW, Hyundai, ArianeSpace, and NASA, we’re looking for a driven, entrepreneurial customer success professional to help grow and strengthen our presence on the West Coast.

Requirements

10+ years of experience in the engineering domain, including enterprise customer success, technical consulting, stakeholder management, and strategic account growth
Strong familiarity with CAx tools and their applications in industries such as automotive, aerospace, or consumer goods.
Confident engaging with senior stakeholders, including C-level executives.
Highly data-driven, able to interpret customer metrics and proactively mitigate churn risks.
A proactive, solution-oriented mindset with a proven track record of driving measurable account growth.
Resonate with Synera's Core Values.

Responsibilities

Lead software rollouts and ensure fast, measurable customer value realization.
Act as the primary point of contact for strategic accounts, managing senior engineering stakeholders and internal Synera teams (AI, Academy, and Technical Experts).
Build and expand long-term enterprise relationships, driving adoption through structured engagement and strategic outreach.
Work cross-functionally with Account Executives, Marketing, Product, and Forward Deployed Engineering teams, collaborating closely with colleagues in Germany to deliver exceptional customer outcomes and long-term value.
Lead an Executive Business Review (EBR) with a key client to review progress and identify growth opportunities.
Prepare an on-site workshop with a customer such as Volvo, and dedicate time to targeted outbound activities.
Run a hands-on customer workshop to explore AI use cases, followed by a Quarterly Business Review (QBR) and funnel review.
Analyze customer health metrics, define action plans, join a product webinar, and close the week with strategic reflection.

Benefits

Flexible working: you decide when & where to work (as long as you have a residency in the US).
Flexible public holidays: swap days off according to your values and beliefs!
Home office setup support + access to our office in Bremen, or co-working space in Boston.
$2,500 Personal development budget.
Unlimited PTO (vacation days).
Access to the mental health platform nilo.
Health insurance.
401(k) savings plan.
Regular team events, virtual coffee breaks, and spontaneous afterworks.
2-3 day off-sites in Germany twice a year.