Client Success Manager - West Coast

RapidRatings • San Francisco, CA

1d • Remote

About The Position

The Enterprise Client Success Manager serves as the senior advisor and strategic partner to RapidRatings' Enterprise-tier client accounts, owning the post-sale relationship and driving measurable program outcomes. This role goes well beyond traditional account management; it requires deep engagement with client risk, procurement, and finance leaders to shape program strategy, advise on supplier risk decisions, and translate RapidRatings data into business outcomes. The Enterprise Client Success Manager brings domain expertise and consultative rigor to a named portfolio of complex, multi-stakeholder accounts, leading executive business reviews, guiding program maturity, and managing renewals as the trusted owner of the client relationship.

Requirements

• 5 to 7 years of experience in a senior client-facing advisory, consulting, or Enterprise Customer Success role, preferably in B2B SaaS, financial services, risk management, or supply chain
• Demonstrated ability to operate as a trusted advisor to senior client stakeholders, with a track record of shaping program strategy and influencing executive decisions
• Domain fluency in supply chain risk, third-party risk, procurement, or financial analytics, with the ability to engage credibly on subject-matter discussions
• Strong executive presence and the ability to lead substantive working sessions with C-level and senior stakeholders across procurement, risk, finance, and compliance
• Proven track record of driving gross revenue retention and partnering on expansion outcomes across complex Enterprise accounts
• Excellent verbal and written communication skills, including the ability to translate complex data and frameworks into clear, executive-ready narratives
• Analytical rigor and comfort working with quantitative inputs (financial metrics, portfolio data, program KPIs) to inform recommendations
• Proficiency with CRM platforms (Salesforce preferred) and a modern client engagement stack including Intercom, Gong, and productivity suites
• Strong organizational and program management skills with the ability to manage competing priorities across a strategic portfolio

Nice To Haves

• Prior experience in a management consulting, professional services, or advisory role serving enterprise clients
• Hands-on experience with supply chain risk management, third-party risk management, or supplier governance programs
• Familiarity with interpreting financial health metrics and applying them to procurement, risk, or supplier decision-making
• Background partnering with global, multi-region client programs and navigating cross-functional governance models
• Self-motivated with an entrepreneurial mindset and comfort operating with a high degree of autonomy in a fast-paced environment

Responsibilities

• Own a named portfolio of Enterprise accounts as the senior strategic advisor and primary relationship owner
• Shape and evolve client program strategy by aligning RapidRatings capabilities to enterprise risk, procurement, and finance objectives
• Lead Executive Business Reviews (EBRs) and working sessions with senior client stakeholders to assess program health, advise on priorities, and drive multi-year roadmaps
• Translate Financial Health Rating (FHR), Core Health Score (CHS), and supplier portfolio insights into actionable recommendations that inform client decision-making
• Advise clients on best practices for supplier engagement, risk governance, and program design, drawing on cross-industry experience and RapidRatings expertise
• Manage the renewal cycle including pricing strategy, contract structuring, and negotiation in partnership with the commercial team
• Identify and qualify expansion opportunities through new use cases, additional business units, and program scope changes
• Carry and achieve quarterly and annual targets for gross revenue retention across your book of business
• Anticipate and address risks to program success and retention through proactive engagement with client leadership
• Partner cross-functionally with Product, Data, and Operations teams to advocate for client needs and influence the platform roadmap
• Maintain accurate account plans, renewal forecasts, and engagement records in Salesforce

Benefits

• Attractive compensation and incentive program
• Benefits package
• Flexible work environment
• Unlimited self-managed PTO
• Continuous education and learning

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed