Regional Leasing Consultant (Seattle, WA)
About The Position
The Regional Leasing Consultant uses customer service, sales, and marketing skills to lease apartment homes and support the company’s mission. The role involves achieving leasing goals, building rapport with prospective and current residents, and supporting operations at an assigned property or across a region. The position reports to a Community Director of the assigned property or region. Work takes place in office and field environments within residential apartment communities. The role involves frequent interaction with residents, prospective residents, vendors, and team members in a fast-paced, customer-focused setting, as well as possible exposure to outdoor weather during property tours and inspections. Travel to the assigned region may be required up to 75%.
Requirements
- High school diploma or GED.
- General knowledge of property management.
- Strong verbal and written communication skills.
- Ability to adhere to set and variable work schedules, including weekends and emergencies as required.
- Ability to adhere to company policies, procedures, and practices.
- Ability to establish and maintain effective working relationships.
- Ability to interact professionally with customers, residents, and guests.
- Ability to maintain a professional image; self-confidence and an outgoing manner.
- Assertiveness and a strong customer service orientation.
- Basic Internet, Microsoft Word, and Excel experience.
- Valid driver’s license, good driving record, and current automobile insurance.
- Ability to travel within a major metropolitan area and to the assigned region up to 75%; may need to attend company functions in other cities requiring overnight stays.
Nice To Haves
- Knowledge of on-site management operations or customer service.
- Yardi software experience.
- One year of apartment leasing or customer service experience.
- Ability to perform work responsibilities at locations other than the assigned property.
Responsibilities
- Greet, qualify, tour, and close prospective residents.
- Invite prospects to tour the community.
- Record traffic and leasing activity.
- Verify applications and notify applicants of approval or denial.
- Maintain lease expiration programs.
- Prepare move-in packages and lease paperwork.
- Process move-outs.
- Walk through units to ensure they are ready.
- Move in residents by reviewing leases and addendums.
- Promote other income items.
- Maintain grounds, tour routes, models, leasing carts, and the office to CWS standards.
- Assist with outreach programs.
- Maintain a monthly market survey and knowledge of competitors.
- Prepare service requests and assign staff to duties.
- Ensure the community has curb appeal.
- Keep the resident database up to date.
- Participate in the risk management program.
- Assist the Community Director in managing staff, including mentoring, training, and development.
- Prioritize the health, well-being, and safety of team members, residents, contractors, and oneself in all business activities.
- Embrace CWS core values and demonstrate them to the team.
Benefits
- 50% apartment rental discount for onsite team members and 20% rental discount for all other employees.
- Multiple medical, dental, and vision plan options.
- Company-paid life and disability insurance.
- Paid parental leave.
- 401(k) with company match.
- Pet insurance.
- Tuition reimbursement.
- Flexible spending and health savings account options.
- Fitness Bucks program to help cover fitness-related activities, equipment, and wellness purchases.
- Paid time off.
- Company holidays, a floating holiday, and a birthday holiday.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
