Regional Lead

Zeiders Enterprises, Inc.•, ID

20h•Hybrid

About The Position

The Veteran Affairs Transition Assistance Program (VA TAP) supports service members and veterans as they transition from military to civilian life. Through a structured curriculum and personalized support, VA TAP delivers education and career guidance, benefits briefings, and resources to promote post-service success. The Regional Lead provides strategic leadership, operational oversight, and quality assurance for TAP service delivery across an assigned geographic region. This position is responsible for managing regional staff, ensuring compliance with Department of Veterans Affairs (VA) policies and contract requirements, monitoring program performance, and fostering relationships with military installations, government stakeholders, and community partners.

Requirements

Bachelor's degree in Business Administration, Human Resources, Education, Counseling, Public Administration, Military Studies, or a related field
Minimum of 5 years of experience in workforce development, career counseling, transition assistance, Veterans services, military support programs, or related fields
Minimum of 2 years of supervisory or project management experience that includes overseeing geographically dispersed teams
Professional experience conducting quality control checks and safeguarding confidential information
Professional experience working directly with clients and exercising independent judgment
Experience overseeing, delivering, or evaluating training, briefings, workshops, or educational programs for adult learners.
Knowledge of the VA Transition Assistance Program, military transition processes, Veteran employment initiatives, and related federal programs
Ability to lead diverse teams across multiple locations
Strong stakeholder engagement and relationship management skills
Ability to manage multiple priorities in a fast-paced environment
Demonstrated ability to drive operational excellence and continuous process improvement
Strong customer service orientation and commitment to participant success
Ability to analyze performance data and prepare executive-level reports
Ability to travel frequently throughout the assigned region
Proficiency with Microsoft Office Suite and web-based case management systems
Ability to successfully complete a pre-employment and government background investigation to include FBI fingerprints.
U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Nice To Haves

Prior experience supporting the VA TAP contract in a similar role
Master’s degree in Training and Development, HR Management, Counseling or a related field
Certified Workforce Development Professional (CWDP), Project Management Professional (PMP), or related certification
Experience managing government contracts and performance-based service delivery programs
Experience leading large-scale workforce development or career transition programs

Responsibilities

Provide leadership and oversight for all TAP operations within the assigned region
Supervise, train, and evaluate Site Leads, Transition Counselors, Facilitators, and other regional staff
Ensure compliance with VA TAP policies, performance standards, and contract requirements
Monitor regional performance metrics and implement corrective actions as needed to achieve program objectives
Conduct site visits, audits, and quality assurance reviews to assess program effectiveness and compliance
Coordinate staffing plans, scheduling, workload distribution, and resource allocation across multiple locations
Serve as the primary point of contact for VA representatives, installation leadership, and other government stakeholders within the region
Develop and maintain collaborative relationships with military installations, Veterans Service Organizations, educational institutions, employers, and community partners
Analyze program data, prepare reports, and provide recommendations to senior leadership regarding operational improvements
Support recruitment, onboarding, training, and professional development of regional personnel
Identify risks, operational challenges, and emerging requirements; Implement effective solutions
Ensure timely submission of required reports, deliverables, and contract documentation
Lead regional meetings and facilitate communication between field staff and corporate leadership
Directly supervise regional TAP staff, including Transition Counselors, Facilitators, Site Leads, and other assigned personnel. Responsible for hiring recommendations, performance management, coaching, training, scheduling, and ensuring compliance with organizational and contractual requirements.