Regional Information Technology

Prairie Farms Dairy, Inc.•Kansas City, MO

5d•$60,000 - $65,000•Onsite

About The Position

The Regional IT Technician serves as the primary onsite IT resource across multiple locations, connecting Corporate IT with plant, branch, and distribution operations. The role provides hands-on support, executes infrastructure and endpoint projects, and delivers consistent services across assigned facilities. As a Tier 2 regional support resource, the technician handles help desk escalations, onsite troubleshooting, and project execution while maintaining a strong presence in the field. The position is based in Kansas City, Norfolk, Omaha, or Wichita and requires 10–30% travel, depending on facility projects. The schedule is day shift, with participation in a rotating on-call schedule every few weeks.

Requirements

Associate or bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
1–3 years of IT support experience.
Strong troubleshooting skills.
Experience supporting handheld or mobile devices.
Knowledge of Active Directory and Microsoft 365.
CompTIA certifications.
Advanced computer skills.
Advanced communication skills to coordinate activities with other departments and company locations.
Ability to work independently and travel.
Willingness to learn new technologies.
Ability to work without direct supervision.
Excellent leadership and interpersonal skills.
Ability to communicate effectively verbally and in writing.
Strong organizational skills and ability to plan and execute operational activities.
Ability to read and write English and interpret technical documents.
Effective time-management, prioritization, critical-thinking, and decision-making skills.
Strong attention to detail and willingness to learn.

Nice To Haves

Network administration experience.

Responsibilities

Travel to assigned plants, branches, and distribution centers to provide onsite IT support and execute projects.
Serve as the local IT representative and build relationships with plant leadership, office staff, and route supervisors.
Conduct site visits, resolve issues onsite, and document completed work.
Provide onsite smart-hands support for network, server, and infrastructure teams.
Diagnose and repair hardware, software, and network issues.
Install and configure workstations, printers, and network-connected devices.
Configure, deploy, and troubleshoot DSD handheld devices and applications used by drivers and supervisors.
Assist with handheld-device staging, imaging, and replacements.
Execute IT deployments, upgrades, and migrations.
Coordinate with corporate IT teams to ensure standardization.
Respond to escalated support requests, troubleshoot issues, and guide users through resolutions.
Document all work in ticketing systems.