Regional Information Technology

Prairie Farms Dairy•Kansas City, MO

4d•Onsite

About The Position

The Regional IT Technician serves as the primary onsite IT resource across multiple locations, bridging Corporate IT with plant, branch, and distribution operations. The role provides hands-on support, executes infrastructure and endpoint projects, and delivers consistent IT services at assigned facilities. It operates as Tier 2 regional support, combining help desk escalation, onsite troubleshooting, and project execution with a strong field presence. The position is based in Kansas City, Norfolk, Omaha, or Wichita, has a day shift, requires a rotating on-call schedule every few weeks, and involves 10–30% travel based on facility projects.

Requirements

Associate or bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
1–3 years of IT support experience.
Strong troubleshooting skills.
Experience supporting handheld or mobile devices.
Knowledge of Active Directory and Microsoft 365.
CompTIA certifications.
Advanced computer skills.
Advanced communication skills to coordinate activities with other departments and company locations.
Ability to work independently and travel.
Willingness to learn new technologies.
Ability to work without direct supervision.
Excellent leadership and interpersonal skills.
Ability to communicate effectively verbally and in writing.
Strong organizational skills and ability to plan and execute operational activities.
Ability to read and write English and interpret technical documents.
Effective time management, prioritization, critical thinking, and decision-making skills.
Strong attention to detail and willingness to learn.

Nice To Haves

Network administration experience.

Responsibilities

Travel to assigned plants, branches, and distribution centers to provide onsite IT support and execute projects.
Serve as the local IT representative and build relationships with plant leadership, office staff, and route supervisors.
Conduct site visits, resolve issues onsite, and document work performed.
Act as onsite “smart hands” for network, server, and infrastructure teams.
Diagnose and repair hardware, software, and network issues.
Install and configure workstations, printers, and network-connected devices.
Support DSD handheld devices used by drivers and supervisors, including configuring, deploying, and troubleshooting devices and applications.
Assist with staging, imaging, and replacement of handheld devices.
Execute IT projects such as deployments, upgrades, and migrations.
Coordinate with corporate IT teams to ensure standardization.
Respond to escalated support requests, troubleshoot issues, and guide users through resolutions.
Document all work in ticketing systems.