Northwest Regional Information Technology

Prairie Farms Dairy, Inc.•Fort Wayne, IN

1d•$58,000 - $72,000•Hybrid

About The Position

The Regional IT Technician serves as the primary onsite IT resource across multiple locations, acting as the bridge between Corporate IT and plant, branch, and distribution operations. This role provides hands-on support, executes infrastructure and endpoint projects, and delivers consistent services across all assigned facilities. The technician operates as Tier 2 regional support, combining help desk escalation, onsite troubleshooting, and project execution responsibilities while maintaining a strong presence in the field.

Requirements

Associate or Bachelor's degree in Computer Science, Information Technology, or related field – or equivalent experience.
1-3 years of IT support experience.
Strong troubleshooting skills.
Experience with handheld/ mobile device support
Knowledge of Active Directory and Microsoft 365.
CompTIA certifications.
Advanced computer skills.
Advanced communication skills to coordinate activities with other departments and locations within the company.
Ability to work independently and travel.
Willingness to learn new technologies.
Ability to work without direct supervision.
Excellent leadership and interpersonal skills.
Coachable and willing to learn.
Ability to communicate effectively both verbally and in writing.
Strong organizational skills.
Ability to plan and execute operational activities.
Must be able to read and write English and interpret various technical documents.
Effective time management skills to achieve results through prioritizing demands.
Demonstrates critical thinking skills and effective decision-making skills.
Strong attention-to-detail and organizational skills.
Must demonstrate proficiency in essential tasks and a willingness to learn.

Nice To Haves

Network administration experience.

Responsibilities

Travel to assigned plants, branches, and distribution centers to provide onsite IT support and project execution.
Serve as the local IT representative, building relationships with plant leadership, office staff, and route supervisors.
Conduct site visits, resolve issues onsite, and document work performed.
Act as onsite ‘smart hands’ for network, server, and infrastructure teams.
Diagnose and repair hardware, software, and network issues.
Install and configure workstations, printers, and network-connected devices.
Support DSD handheld devices used by drivers and supervisors.
Configure, deploy, and troubleshoot handheld devices and applications.
Assist with staging, imaging, and replacements.
Execute IT projects such as deployments, upgrades, and migrations.
Coordinate with corporate IT teams to ensure standardization.
Respond to escalated support requests.
Troubleshoot issues and guide users through resolutions.
Document all work in ticketing systems.