Information Technology Analyst

The City of Red Deer•Red Deer, AB

3h•CA$38 - CA$57•Onsite

About The Position

The City of Red Deer is currently recruiting for an Information Technology Analyst to fill a full-time permanent position. Under the direction of an Information Technology Supervisor or Coordinator, the Information Technology Analyst provides all levels of technical resolution to clients and operational solutions relating to hardware, software, network, voice, and related client technology.

Requirements

Must have a two-year technical computer diploma or equivalent combination of education and experience in an Information Technology Services environment.
Must have three years’ experience in a comparable position:
Working in a medium to large sized networked environment
Endpoint management for security compliance
Working with PC hardware and software systems (install, maintain, administer, and configure).
Must have demonstrated ability to establish and maintain effective working relationships with other Information Technology Staff, end-user department personnel and outside vendors & consultants.
Must have the ability to exert moderate physical effort (e.g., lifting computers and related equipment)
Must have excellent verbal and written communications.
Must have the ability the ability to work with limited supervision.
Must have the ability to work in a demanding and frequently stressful environment.
Must have valid driver’s license and be able perform field service calls.
Must be available to perform after hours call out duties on a scheduled basis.

Nice To Haves

Familiarity with endpoint management tools like SCCM, Intune
Experience with vulnerability management, MDM/MAM
Networking experience with a good understanding of the TCP/IP suite of protocols

Responsibilities

Administer endpoint security, patch and vulnerability management, and mobile device administration across the City's endpoint estate
Supports client business units in their use of information technology and business systems.
Performs desk-side hardware and software troubleshooting as well as regular hardware refreshes.
Performs information technology administration and other duties and responsibilities.
Performs corporate endpoint management including Endpoint patch management for cybersecurity compliance and currency (desktops, laptops, and mobile devices), vulnerability remediation, endpoint hardening, baseline configuration, and compliance reporting
Develops, documents, and maintains the City's endpoint management strategy and roadmap, including security management and lifecycle planning
Administers the City's Mobile Device Management (MDM) and Mobile Application Management (MAM) platforms, including device enrollment, compliance policies, conditional access, and application protection for corporate devices.
Partners with the Security Operations Centre and Infrastructure teams on threat intelligence and proactive endpoint mitigation activities
Supports cybersecurity incident response activities on endpoints
Creates and maintains technical documentation, standards, and runbooks for endpoint operations
Supports and promotes the City's adoption of Microsoft 365 endpoint security technologies and integration strategies
Configure, install, and support desktop computers, mobile devices, operating systems, printers, phones, and related client technologies.
Deliver technical support through the Service Centre by handling service requests, troubleshooting issues, tracking incidents, and following escalation procedures.
Providing daily operational support and maintenance to ensure a reliable hardware and software environment for all types of technical systems and business applications
Participate in or lead IT projects by contributing to project planning, resource estimation, documentation, vendor coordination, progress tracking, and implementation activities.
Create, maintain, and update technical, procedural, and project documentation, training materials, inventory records, and statistical reports.
Collaborate with clients, business units, vendors, and internal stakeholders to support business needs, provide technology guidance, ensure SLA compliance, and maintain effective IT service delivery.