Information Technology Analyst

Fortinet Federal•Reston, VA

1d•Onsite

About The Position

The IT Analyst / Support Technician is responsible for providing technical support and operational IT services for a 120-employee organization operating within the Defense Industrial Base (DIB). This role supports end users, enterprise systems, and security controls while ensuring compliance with applicable cybersecurity and information protection requirements, including NIST SP 800-171, CMMC, NISPOM, and related DoD regulations. The ideal candidate is customer-focused, technically capable across Windows and macOS environments, and comfortable working in a security-conscious, compliance-driven organization handling Controlled Unclassified Information (CUI).

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience
2–5 years of experience in IT support, help desk, or systems administration roles
Strong troubleshooting skills across Windows and macOS endpoints , including desktops and laptops
Experience supporting Microsoft 365 enterprise services
Familiarity with Active Directory and cloud identity services (Azure AD / Entra ID), including user provisioning and access management
Experience supporting endpoint security controls, patching, and baseline configurations
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and secure remote access
Ability to work effectively in a security-focused, compliance-driven environment
Strong written and verbal communication skills
U.S. citizenship required
Ability to comply with company security policies, NDA requirements, and CUI handling procedures

Nice To Haves

Experience working in the Defense Industrial Base (DIB) or similarly regulated environments
Familiarity with NIST SP 800-171, CMMC, NISPOM , or DoD cybersecurity requirements
Experience with Mobile Device Management (MDM) solutions (e.g., Intune, Jamf, or equivalent)
Experience using the ServiceNow platform for incident, request, change, and asset management
Experience with endpoint management and automation tools (Intune, SCCM, RMM platforms)
Knowledge of MFA, conditional access, and zero-trust security principles
Relevant certifications (CompTIA A+, Network+, Security+, Microsoft certifications)

Responsibilities

Provide Tier 1–2 technical support for Windows and macOS desktops and laptops, mobile devices, printers, and peripherals
Diagnose and resolve hardware, software, operating system, and application issues
Support secure remote access, VPN connectivity, and multi-factor authentication (MFA)
Document incidents, service requests, and resolutions using the enterprise ticketing platform
Assist with administration and support of Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint
Support identity and access management activities using Active Directory and cloud identity platforms (Azure AD / Entra ID)
Assist with endpoint configuration, patching, and baseline security enforcement
Support backup, recovery, and system availability operations
Support implementation and operation of security controls aligned with NIST SP 800-171 and CMMC requirements
Assist with user account provisioning, access reviews, and least-privilege enforcement
Support endpoint protection, vulnerability remediation, and logging activities
Participate in incident response activities, including investigation, documentation, and corrective actions
Assist with audit readiness, SSP updates, and compliance evidence collection
Maintain accurate inventory of IT hardware, software, and licenses
Track asset lifecycle activities including deployment, transfer, and decommissioning
Support configuration management and change documentation
Assist with secure media handling, sanitization, and disposal
Create and maintain technical documentation, SOPs, and user guides
Contribute to IT policies, procedures, and security documentation
Identify opportunities to improve service delivery, reliability, and security posture